High-Volume Call Handling
Handle High-Volume Calls Without Breaking Your Support Team
AI-powered solutions that never miss a beat. Automate up to 60% of routine queries and free your team to focus on complex issues and faster resolutions.
Real Results for Support Teams
60%
of repetitive support calls
automated
automated
24/7
availability—zero missed customer interactions
100%
CRM auto-logging with every interaction
Why You Need High-Volume Call Automation Now
Over 60% of support teams struggle with high call volumes
Wait times frustrate customers and impact CSAT
Reps waste time on repetitive, low-value queries
Escalations take longer due to manual coordination
Scale Support With Convin AI
Unleash one or all to crush your toughest goals
Benefits for Every Sales Role
Industry-Specific High-Volume Support Use Cases
FinTech
Automate KYC, balance inquiries, and card status checks
Ensure compliance in every customer interaction
E-commerce
Instantly answer order status, delivery updates, and return policies
Route only high-impact issues to human agents
Healthcare
Handle appointment reminders, FAQ calls, and follow-ups
Escalate urgent medical queries to the right personnel
EdTech
Automate FAQs around admissions, course access, and schedules
Let human agents handle student-specific concerns
Travel & Hospitality
Manage booking inquiries, cancellation requests, and itineraries
Free up reps to handle escalations or urgent travel support
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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