Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Jim Lyoob is with us. Jim the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member, and ICMI Top 25 CX and Contact Centre Thought Leader. He specializes in speech analytics, quality monitoring, customer experience, and AI.
Today, Jim joined us to discuss “How AI is driving quality management transformation in contact centers.”
We discussed