QA Built for 100% of Conversations, Not a 2% Sample
Convin Auto QA scores every interaction, surfaces risky conversations, and gives agents clear feedback, so QA runs on reality not on a tiny sample.
What Changes When QA Stops Depending on Luck
Conversation Quality
See what customers actually experience.
Stop guessing from a few “sample calls” and see the real quality across every interaction.
Monitor call quality in seconds, at any volume.
Cut QA costs with automated evaluations.
Catch issues early to protect the brand and compliance.
Boost revenue, CSAT, and collections.
Automated Conversation Scoring
100% coverage without 100% manual effort.
QA coverage that keeps up with your volume, not your headcount.
No more manual grading across thousands of calls.
AI scoring speeds up every audit.
Score 100% of calls, chats, and emails.
Auto-flag conversations that need urgent review.
Unbiased scores, with manual override when needed.
Custom Scorecard and Rule-Based Sampling
Your definition of “good”, applied at scale.
Good forms, bad sampling. Convin fixes the second.
Use your own scorecards, not rigid templates.
Score agents on custom, business-specific parameters.
Turn existing evaluation forms into rule-based, automated scoring.
Move from small random samples to 100% interaction coverage.
Close compliance blind spots and cut QA disputes.
AI Feedback and Self-coaching
Agents know what to fix after every conversation.
Agents Improve Without Depending on Supervisors.
Give agents instant Gen AI feedback after every conversation.
Highlight wins, gaps, and next steps in simple language.
Build personalized, proactive coaching plans from performance data.
Enable self-coaching so performance improves between 1:1s.
Custom Reporting and Dashboard
Clear trends on where to coach and where risk is rising.
QA reports that answer: who, where, and what to fix next
Reports auto-generated—no manual stitching.
Dashboards show team and agent performance clearly.
Lead-interest, collections, and CSAT scores with next-step cues.
Team- and individual-level insights in one view.
Key QA and VoC insights sent to email, not buried in the platform.
Manual QA vs Convin Auto QA
Coverage
1–2% of interactions sampled
QA Effort
Hours finding & grading calls
Coaching Input
Feedback from a few examples
Compliance Visibility
Most risky calls never reviewed
Same QA goals full data and far less manual work.
Coverage
100% of calls, chats, and emails
QA Effort
AI scores at scale; humans review exceptions
Coaching Input
Patterns from full conversation coverage
Compliance Visibility
Risky phrases & misses auto-flagged
Same QA goals full data and far less manual work.
One Quality Layer for Agents, Managers, and Leaders
For Agents
Simple scorecards, recordings, transcripts, and specific improvement cues after each conversation.
For Managers & QA
Auto-scored interactions and filters for low scores, risk, or key topics—so time goes into coaching,
For Leaders
A clear view of how conversation quality links to revenue, CSAT, churn, and collections performance.
Where Automated QA Adds the Most Value
Use Cases
Sales
Find winning talk tracks and discovery patterns, and coach reps to repeat them.
Support
Ensure accurate, empathetic responses across calls, chats, and emails.
Collections
Improve repayment conversations with better language, tone, and timing.
Compliance
Track disclosures, promises, and risky phrases across 100% of interactions.
Retention
Spot churn signals and save gaps across 100% of calls, chats, and emails - then coach agents with AI feedback to improve renewals and repeat business.
Solutions
EdTech
Keep every counselling and admission call consistent and compliant.
Insurance
Catch mis-sell and policy confusion across every customer interaction.
Healthcare
Ensure clear, accurate, empathetic communication on all patient calls.
Banking and Finance
Standardize repayment, KYC, and dispute calls with full compliance.
Banking & Finance
Maintain accuracy and compliance across all lending and servicing conversations.
Real Estate
Keep pricing, project, and qualification conversations consistent across agents.
Retail & E-Commerce
Ensure uniform, accurate product and policy communication across every call.
Home Services
Maintain quality and clarity across booking, troubleshooting, and service calls.
BPO
Deliver transparent, unbiased QA across high-volume, multi-client operations.
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