Eliminate random
sampling. Automate
call quality auditing for 100% calls.

Eliminate random sampling. Automate call quality auditing for 100% calls.

Drive more business with an AI-driven automated call quality mechanism. Transform agent performance with unbiased scoring and granular insight into improvement areas.

Drive more business with an AI-driven automated call quality mechanism. Transform agent performance with unbiased scoring and granular insight into improvement areas.

Why Auto QA?

Different roles. Different problems. One solution.

Automated scoring of 100% calls

Proactively catch performance snags to address them timely

  • Accelerate call review process with AI-driven automated scoring.
  • Don't miss a single call review, even if it means auditing over 1000 calls.
  • Shift from random and smaller sampling size to 100% call review. 
  • Trust an unbiased scoring mechanism while still holding onto the manual scoring option.

Custom call evaluation assessment form

Run unsupervised call assessment with your regular call quality criteria

  • No stringent pre-defined scorecards.
  • Evaluate and score agents on your custom parameters.
  • Generate meaningful recommendations that impact contact center agents.

Reporting and Dashboard

Make objective decisions based on insightful reports

  • Save time with automated report generation. 
  • Make agent coaching productive with actionable insights.
  • Access insights for every contact center stakeholder.
  • Get reality bites on your email, not just the platform.

A Team-wide Solution

Create experiences.
Just not results.

Power your contact center with Auto QA

Use Cases

Auto QA for Sales
Close more deals by uncovering customer intention and keeping a tab on agent performance that drives business.
Auto QA for Support
Ensure better customer interactions by stringent call evaluations by reviewing 100% of calls.
Auto QA for Collections
Help agents improve their choice of words and collect more payments smoothly.
Auto QA for Compliance
Track agent calls for mistakes and misleading information to avoid poor brand reputation and lost opportunities.

Solutions

Auto QA for Edtech
Help agents handle large volumes of calls, specially during peak periods, to increase enrollments.
Auto QA for Insuretech
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
Auto QA for Healthtech
Help agents create a personalized, positive, and empathetic contact that improves appointments and encourages patient-first experiences.
Auto QA for Fintech
Build an army of qualified agents capable of performing inbound calls to resolve customer issues and outbound repayment reminder calls to collect payments.
Auto QA for Hospitality and Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

Stop managing customer data in silos

Your security is our priority!

Customers love us for
good reasons

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Convin assists in eliminating human bias by automating QA.

Tap into Automated QA and experience the evolution.

Sign Up for FREE

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
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+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329