Stop managing customer data in silos
Drive more business with AI-driven omnichannel quality management. Transform agent performance with unbiased scoring and granular insight into improvement areas.
Proactively catch performance snags to address them timely
Run unsupervised assessment with custom call quality criteria
Proactive alert mechanism for unsavory call situations
Uncover mistakes, errors, and challenges faster. Receive accurate feedback on what matters most for a successful conversation.
Eliminate random samples and human bias in agent call evaluation. Automatically assign coaching opportunities to poor performers.
Escalate compliance violations faster and avoid putting the brand reputation at risk. Drive optimal agent performance by tracking top and low-performing agents.
Monitor contact center agent performance reports ensuring high-quality conversations. Track top and low performers to attract and retain the cream.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
real-time Agent Assist
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
CONVERSATION BEHAVIOR ANALYSIS
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
AUTOMATED AGENT COACHING
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
LEARNING MANAGEMENT SYSTEM
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
QUALITY MANAGEMENT SOFTWARE
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
See how our clients transformed their customer conversations.
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
