Convin&#x27;s Research Room

Conversation Intelligence

Guides

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

According to Salesforce research, 67% of customers, feel that technology advancements will positively impact their relationships with travel & transportation companies. This article discusses the challenges the travel industry faces, how customer experience plays a huge role in establishing a customer-centric approach, and how tech is shaping the travel industry today.

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

A study by McKinsey states that $140 million was invested in the insurtech vertical in 2011. It climbed to $270 million in 2013 and $2.7 billion in 2015. However, with customer experience becoming a crucial factor in determining the churn rate, it is becoming challenging for businesses to retain them. Learn how to retain customers and create a long-term bond with them by placing customers and technology at the heart of your business using Convin’s call center software.

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

The debt collection market is rising. In fact, the market size of the Debt Collection industry in the U.S. has risen 2.6% per year on average between 2017 and 2022. This article discusses the state of consumer debt and why customer experience should be a core factor in your customer experience strategy.

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

A customer-centric & value-driven model stands at the forefront for any startup to create a competitive edge, and the Edtech sector is no exception. But how will Edtech accomplish this status quo?

The Evolution Of Healthtech & The Impact Created By Call Centers

The post-covid healthcare landscape is no longer the same. It is evolved and highly dependent on technology. Unlike before, AI is backing agents to deliver patient-first experience. Get first hand knowledge on which technology is boosting healthtech and how is contact centers impacting the growth cycle?