Eliminate spreadsheets and guesswork in omnichannel contact centers. Replace time-consuming QA processes with a one-stop FREE quality management solution.
Remove selection bias and prioritize high-risk conversations
Reduce unproductivity over spreadsheets and manual auditing.
Stop overlooking high-risk conversations
Make objective decisions based on insightful reports and dashboards
Provide agents a chance to appeal over conflicting scores
Add more value to customer conversations by leveraging insights and patterns. Replicate top performers and improve weak areas with automated coaching.
Maximize call center productivity by automated call quality review and coaching instances. Investigate customer escalations and bad experiences by proactively monitoring customer sentiment and alerts.
Encourage conversation quality standards by monitoring and scoring 100% omnichannel conversations. Pinpoint compliance adherence opportunities by tracking violation alerts.
Invest in automated workflows and processes to accelerate call center operations. Ensure call quality by tracking reports and taking preemptive actions.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
See how our clients transformed their customer conversations.