Evaluate calls 5 times faster with Free quality
management software.

Eliminate spreadsheets and guesswork in omnichannel contact centers. Replace time-consuming QA processes with a one-stop FREE quality management solution.

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Achieve Contact Center Excellence for FREE

3 X
Increase in calls audited
100 %
Automated workflows
5 X
Call monitoring efficiency
What is Call Center Quality
Management Software?

Different roles. Different problems. One solution.

Automated Conversation Sampling

Remove selection bias and prioritize high-risk conversations

  • Auto-select conversations with rule-based sampling.
  • Auto-allocation of selected conversations using rule-based work queues.
  • Reiterate sampling rules with zero turn-around time.

Flexible Call Auditing Template

Reduce unproductivity over spreadsheets and manual auditing.

  • Design and score custom scorecards.
  • Prioritise compliance by adding auto-fails for fatal parameters.
  • Assess various call stages with multi-category audit templates and insert notes for future reference.
  • Experience flexible scoring and calibration.
  • Assign customer-behavior intent to each question.
  • Audit the same conversations on multiple scorecard templates.

Feedback and alert mechanism

Stop overlooking high-risk conversations

  • Point out violations with text/audio/video feedback.
  • Share auto-generated feedback emails with agents.
  • Create proactive alerts to track performance gaps and compliance crises.

Advanced Contact Center Reporting

Make objective decisions based on insightful reports and dashboards

  • Save time with automatic reporting across multi-contact conversation channels.
  • Make agent coaching productive with actionable insights.
  • Track agent trends and quality scores.
  • Access evaluator reports driving consistency.

Rebuttal Management System

Provide agents a chance to appeal over conflicting scores

  • Agents acknowledge call scores or raise rebuttals in case of disputes.
  • Auditors address disputes by initiating re-audits.
  • Generate reports against total audits conducted and total disputes raised to monitor auditors.

A Team-wide Solution

Create experiences.
Just not results.

Power your contact center with Contact Center QMS

Use Cases

QMS for Sales
Close more deals by uncovering customer intention and keeping a tab on agent performance that drives business.
QMS for Support
Ensure better customer interactions by stringent call evaluations by reviewing more calls.
QMS for Collections
Help agents improve their choice of words and collect more payments smoothly.
QMS for Compliance
Track agent calls for mistakes and misleading information to avoid poor brand reputation and lost opportunities.

Solutions

QMS for Edtech
Help agents handle large volumes of calls, specially during peak periods, to increase enrollments.
QMS for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
QMS for Healthcare
Help agents create a personalized, positive, and empathetic contact that improves appointments and encourages patient-first experiences.
QMS for Fintech
Build an army of qualified agents capable of performing inbound calls to resolve customer issues and outbound repayment reminder calls to collect payments.
QMS for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

Convin analyzes conversations across all channels

Experience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.

All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.

Want to see how it works?
Book a Demo

Stop managing customer data in silos

Your safety is our priority!

Customers love us for
good reasons

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
Account Executive
Place Technology

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Sales Director
Care Connection

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
AI/ML Specialist
Wells Fargo

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Training Specialist
COMSOL, Inc.

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Convin eliminates spreadsheets and improves QA efficiency for FREE.

Try the Quality Management Software(QMS) and experience change.

Sign Up for FREE

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329