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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

MaximizeCar Dealership Business Profits By Reducing 60% of Agent Onboarding Time

March 15, 2023
Blog
MaximizeCar Dealership Business Profits By Reducing 60% of Agent Onboarding Time
Call center quality assurance software
Contact Center

Create a Sales Process Flowchart That Drives Results

Dakshta Bhambi
March 14, 2023
Blog
Create a Sales Process Flowchart That Drives Results
Contact Center

Watch out for the Top 4 Omnichannel Contact Center Trends in 2024

March 13, 2023
Blog
Watch out for the Top 4 Omnichannel Contact Center Trends in 2024
Contact Center

How To Improve First Call Resolution Rate To At Least 75%?

March 10, 2023
Blog
How To Improve First Call Resolution Rate To At Least 75%?
Contact Center

Beat Average Handle Time By 56 Seconds

March 3, 2023
Blog
Beat Average Handle Time By 56 Seconds
Contact Center

How to evaluate a call script with Convin and improve call quality score to 85%?

February 27, 2023
Blog
How to evaluate a call script with Convin and improve call quality score to 85%?
Contact Center

Discover Call Center Quality Assurance: Realize 5X Efficiency

February 24, 2023
Blog
Discover Call Center Quality Assurance: Realize 5X Efficiency
Contact Center

Recession-proof Your Business In 2023 With Automated Call Center Processes

Ashish Santhalia
February 23, 2023
Blog
Recession-proof Your Business In 2023 With Automated Call Center Processes
Contact Center

Integration Simplified: Convin’s Call Center Auditing Software Integrates With Your Existing Tech-Stack

February 15, 2023
Blog
Integration Simplified: Convin’s Call Center Auditing Software Integrates With Your Existing Tech-Stack
Contact Center

Convin Launches Mobile App: Your On-The-Go Call Center Software

February 14, 2023
Blog
Convin Launches Mobile App: Your On-The-Go Call Center Software
Contact Center

Call Center Compliance Vs. Targets: Solving Agents’ Nightmares With Compliance Monitoring Software

February 7, 2023
Blog
Call Center Compliance Vs. Targets: Solving Agents’ Nightmares With Compliance Monitoring Software
Contact Center

Convin’s 2022 Product Highlights: A Quick Recap for All Contact Center Professionals!

Lalitendu Bal
January 23, 2023
Blog
Convin’s 2022 Product Highlights: A Quick Recap for All Contact Center Professionals!
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Convin improves customer conversations for contact centers.

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