Empower agents to handle customer queries better, manage more complex questions, initiate high-quality conversations and apply best practices to elevate CSAT by 27%.
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Allow Auto QA to assist customer support teams in understanding the root cause of low-quality calls and rising customer escalations.
Run Conversation Behavior Analysis to identify easily replicable best practices to maintain performance consistency and compliance.
Cut down on ticket reopens, escalations, and long call times by nurturing agents through automated and personalized coaching at scale.
Use conversation intelligence to highlight and resolve overlooked customer issues and queries.
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Reduce escalations, bad customer experience, and customer churn with Convin's contact center platform
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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
