Convin for compliance
Find Compliance Issues in Your Conversations, Not in Your Escalations
If problems surface first through complaints or audits, you’re already late. Convin reviews 100% of interactions, supports agents with live prompts, and surfaces risky behaviour early so your team can fix patterns before they become cases.
100%
Compliance monitoring
27%
Increase in
CSAT
CSAT
21%
Increase in
close rate
close rate
Your Highest Compliance Risk Lives Inside Conversations You Never Hear
Convin changes that by listening to every interaction, guiding agents live, and coaching on real behavior so agents handle sensitive conversations correctly without needing a manager on every call.
Only a small sample of calls ever gets audited.
Agents forget key disclosures or policy lines under pressure.
New hires lean on supervisors for every sensitive call.
Leaders see escalations and penalties, but not the early warning signs.
Mis-selling, overpromising, and information leaks are spotted after the complaint.
How Convin Keeps Every Conversation Compliant
AI Phone Call
Keep disclosures consistent at scale
Scripted, policy-safe call flows
Mandatory lines are delivered every time
Risk flags and audit-ready logs
Clean handoff with full context
Fewer violations, stronger control
Real-Time Assist
Give every agent live, on-call guidance
Surface the right prompts at the right moment based on live conversation context.
Nudge agents to use the correct disclosures, compliant phrases, and next best actions.
Maintain consistent, customer-centric behavior that still respects regulations.
Pull answers from your knowledge base and policies so agents don’t misstate terms.
Help agents stay aligned to updated compliance rules without extra hand-holding.
Automated Call QA
Monitor every interaction for risk - not just a sample
Audit calls, emails, and chats automatically for script adherence and disclosures.
Track responsible agents, recurring offenders, and patterns of risky behavior.
Maintain a searchable log of all omnichannel conversations that trigger compliance alerts.
Tailor scorecards with core requirements like recording consent, identity verification, and mandatory statements.
Provide instant AI feedback on non-compliant behavior so agents can correct it quickly-without waiting for a manual review.
Conversation Behavior Analysis
Keep conversations safe and compliant.
Learn from conversations that led to lost sales, churn, or escalations—and fix the root cause.
Alert managers when severe breaches need immediate intervention.
Repeat actions, phrases, and disclosures that consistently keep calls within policy.
Use real examples to define what “ethical selling” and “clean collections” sound like in your org.
Automated Agent Coaching
Keep agents updated on changing regulations automatically.
Enable self-paced coaching on critical statements, compliant language, and objections.
Coach agents on relevant laws and internal policies (e.g., FDCPA, HIPAA, central bank rules).
Keep high-risk scripts updated and disclosures consistent.
Auto-reinforce checklists and do/don’ts when non-compliance shows up.
Conversation Intelligence
Catch every instance of sensitive info or risky actions.
Spot deviations from call scripts or approved messaging in time to intervene.
Auto-redact confidential customer data in transcripts and recordings.
Compare customer feedback and agent behavior to settle disputes with evidence.
Detect patterns of information leaks, tampering, or misaligned promises early.
The Convin Support Loop
How Compliance Teams Use Convin
See The Whole Risk Story Not Just The Violations
Omnichannel coverage:
Calls, chats, emails, and tickets under one compliance view
Full conversation trail from first contact to closure
Compare adherence across teams, regions, products, and channels
On the go:
Review high-risk conversations and alerts from anywhere
Let leaders and QA see exposure at a glance
Act on issues before they become escalations or complaints
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