Deliver winning conversations with AI-backed speech analytics
Level up omnichannel conversations with Real-Time AI, Post-Interaction Analysis, and exceptional Customer Intelligence. Experience the magic of Gen AI technology powered by Convin’s in-house Large Language Model (LLM).
How does Convin AI assist your business?
Real-Time Agent Assist
Improve customer interaction quality in real-time
- Promote real-time monitoring and guidance on live conversations.
- Arm agents with actionable prompts and suggestions to navigate complex queries and objections.
- Ensure brand consistency with visual call scripts.
- Leverage Generative AI-powered Knowledge Base to offer first-call resolutions.
- Coach agents in real-time by reinforcing positive behavior and correcting negative actions.
Real-Time Supervisor Assist
Reduce the risk of misselling and customer escalation
- Supervisors gain 100% visibility into active agent conversations.
- Track violation alerts and customer sentiments on live calls.
- Provide instant supervisor help with live barge-in capabilities.
- Improve remote team management, reduce average handle time (AHT), and maintain brand consistency.
Automated Quality Assurance
Automatically track and analyze 100% conversations at scale
- Employ speech-to-text analysis to gain deeper visibility into customer interactions.
- Experience omnichannel QA over calls, chats, and emails.
- Ensure accurate and unbiased auditing with automated sampling.
- Score calls based on a custom scorecard.
- Analyze agent interactions, identify trends, and flag areas for improvement.
- Give agents actionable feedback powered by Gen AI.
Voice of Customer
Replicate and repeat business-winning behavior and actions
- Pinpoint patterns, trends, and anomalies in omnichannel customer conversations.
- Invest in parameter-level win-loss analysis to uncover winning actions.
- Experience Generative AI-driven Insights and conversation summarization.
- Measure customer sentiment and proactively tailor follow-up conversations.
- Predict Lead Interest, CSAT, and Likelihood of Repayment.
- Rely on proactive alerts to identify unsolicited agent behavior.
Automated Agent Coaching
AI-driven personalized and targeted coaching for every agent
- Monitor team and agent-level performance to identify coaching needs.
- Spot top and bottom performers to auto-assign coaching sessions.
- Rely on peer-to-peer coaching to upskill your agents.
- Watch top-performing conversations turn into coaching moments.
- Track coaching effectiveness with frequent assessments.
Learning Management System (LMS)
Flexible and faster agent onboarding platform
- Quick and easy-to-use AI knowledge base at agent’s disposal.
- Determine each agent’s customized learning path.
- Manually upload and assign meaningful coaching content.
- Track agent readiness with timely assessments
- Monitor agent call quality scores on the leaderboard to gamify training.
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Analyze omnichannel conversations
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A team-wide solution
For Agents
Add more value to customer conversations by leveraging real-time insights and suggestions.
Improve sales, support, and collection rate with AI-generated feedback and automated coaching.
For Managers
Maximize call center productivity by automated call quality review and coaching instances.
Eliminate customer escalations and compliance violations by monitoring and barging-in on live calls.
QA
Encourage conversation quality standards by monitoring and scoring 100% omnichannel conversations.
Pinpoint compliance adherence opportunities by tracking violation alerts.
For Leaders
Invest in contact center processes and resources that lead to winning business and successful customer relationships.
Convin can effortlessly integrate with your tech stack
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Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
