CONVIN FOR COLLECTIONS
Increase debt collection rate while staying compliant
Assist agents in honing debt collection skills that facilitate repayment and prevent repeated payment delinquency. Counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.
How is Convin making debt collection efficient?
Turn every conversation into a repayment opportunity
Real-time Agent Assist makes debt collection smarter and friendlier
- Help agents respond better and emphasize empathy in repayment conversations.
- Employ real-time audits to drive correct behavior and encourage self-coaching.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skillset in real-life situations.
Leverage performance data for better collection
Utilize Auto QA to ensure every interaction leads to a promise to pay.
- Proactively monitor all collection conversations and identify potential issues.
- Make customer communication easier by assisting agents in identifying areas of improvement.
- Give targeted AI feedback to agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
- Use collection score to assess the likelihood of debt collection and which accounts will repay faster.
Give agents ideas that work more
Employ Conversation Behavior Analysis to explore repeatable best practices that make the debt recovery process smooth and successful
- Give agents words, phrases, and actions that collect more.
- Alert managers for compliance violations that need immediate attention.
- Scale the impact of winning behavior by applying best practices in all interactions.
Invest in skills that fast-track debt collections
Employ automated coaching to fine-tune their skill set and learn to collect faster
- Align collection agents for soft skill and technical skill coaching sessions.
- Coach agents on regulatory policies like FDCPA and other codes of conduct.
- Improve debt collection software proficiency by manually uploading training sessions.
- Arrange special coaching sessions on tracking defaulters, negotiating settlements, enacting repayment plans, and persuasion skills.
60 %
Decrease in Ramp-up time
50 %
Increase in Promise-to-Pay
17 %
Increase in Collection Rate
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How collection teams use Convin?
For Agents
Empower agents with actionable insights and automated coaching, fostering self-improvement through timely feedback and targeted assessments.
For Managers
Monitor 100% of conversations to identify development needs while ensuring policy compliance. Boost debt recovery rates and prevent repeat defaulters with targeted feedback.
QA
Analyze conversations with custom parameters to calculate performance scores, track trends, and evaluate coaching impact. Eliminate random sampling to identify escalations and focus on conversations requiring manual review.
For Leaders
Leaders use customer intelligence to uncover opportunities and patterns while monitoring dashboards to ensure performance, compliance, and deal progress, enabling timely decisions.
Convin can effortlessly integrate with your tech stack
See all Integrations
"A 360 degree view of all my projects."
Featured Case study
Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
