$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

CONVIN FOR COLLECTIONS

Increase debt collection rate while staying compliant

Assist agents in honing debt collection skills that facilitate repayment and prevent repeated payment delinquency. Counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.

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How is Convin making debt collection efficient?

Turn every conversation into a repayment opportunity

Real-time Agent Assist makes debt collection smarter and friendlier

  • Help agents respond better and emphasize empathy in repayment conversations.
  • Employ real-time audits to drive correct behavior and encourage self-coaching.
  • Auto-assist agents in navigating complex customer queries with immediate prompts.
  • Auto-assist agents in learning on the job while avoiding information overload.
  • Access knowledge base and improve agent skillset in real-life situations.
Real-Time Agent Assist illustration

Leverage performance data for better collection

Automated Quality Assurance illustration

Utilize Auto QA to ensure every interaction leads to a promise to pay.

  • Proactively monitor all collection conversations and identify potential issues.
  • Make customer communication easier by assisting agents in identifying areas of improvement.
  • Give targeted AI feedback to agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
  • Use collection score to assess the likelihood of debt collection and which accounts will repay faster.

Give agents ideas that work more

Employ Conversation Behavior Analysis to explore repeatable best practices that make the debt recovery process smooth and successful

  • Give agents words, phrases, and actions that collect more.
  • Alert managers for compliance violations that need immediate attention.
  • Scale the impact of winning behavior by applying best practices in all interactions.
Voice of Customer illustration

Invest in skills that fast-track debt collections

Automated Agent Coaching illustration

Employ automated coaching to fine-tune their skill set and learn to collect faster

  • Align collection agents for soft skill and technical skill coaching sessions.
  • Coach agents on regulatory policies like FDCPA and other codes of conduct.
  • Improve debt collection software proficiency by manually uploading training sessions.
  • Arrange special coaching sessions on tracking defaulters, negotiating settlements, enacting repayment plans, and persuasion skills.
17 %
Improvement in collection rate
1/3 rd
Time reduced in agent onboarding
50 %
Increase in promise-to-pay
Analyze omnichannel conversations
Access Convin
on-the-go

How collection teams use Convin?

Agents
Managers
QA
Leaders
For Agents illustration

Agents

Boost average repayment collection by empowering agents to track performance, customer, and coaching insights. Automated agent coaching allows agents to coach themselves.

New agents can ramp up in 1/3rd the time with timely call evaluation, feedback, assessment, and coaching.

For Managers illustration

Managers

Assess performance and coaching needs by monitoring 100% of agents' and teams' conversations.

Ensure faster debt collection, recovery of outstanding bill payments, and prevent repeated payment defaulters with continuous feedback and knowledge sharing.

Ensure adherence to regulatory policies and compliance requirements especially threatening customers for bill payment at all collection stages—coach agents on being empathetic yet firm.

QA

Replace outdated call auditing and human bias with an AI-powered automated quality assessment platform. Analyze conversations based on custom parameters, responses, discussion points, interruption, and more, to auto-calculate a call performance score.

Keep an eye out for contact center quality trends and coaching effectiveness reports.

Catch escalations faster by eliminating random sampling while taking charge of conversations that need manual auditing intervention.

Leaders

Carefully monitor customer intelligence reports to discover new and failed opportunities. Discover patterns, actions, and behaviors that affect customers positively and negatively.

Track and audit dashboards displaying agent performance, compliance issues, and deal progress. Use the dashboard to avoid potential problems and course-correct collection strategies.

Stop managing customer
data in silos

See all Integrations

"A 360 degree view of all my projects."

Featured Case study

Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.

Read Case Study
View Case Studies
GDPR-ready
CCPA Compliant
HIPAA Complaint
SOC 2 Type II Compliant
ISO 27001 Compliant
Privacy policy | Compliance | Security

Our customers love us

See how our clients transformed their customer conversations

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL

Recover debt with better communication -  Try Convin

Establish an exceptional debt collection center that collects more, faster, and stays compliant.

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