Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App and never miss an update 🥳
Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App now !🥳
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Empower agents to handle customer queries better, manage more complex questions, initiate high-quality conversations and apply best practices to elevate CSAT by 27%.
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Allow Auto QA to assist customer support teams in understanding the root cause of low-quality calls and rising customer escalations.
Run Conversation Behavior Analysis to identify easily replicable best practices to maintain performance consistency and compliance.
Cut down on ticket reopens, escalations, and long call times by nurturing agents through automated and personalized coaching at scale.
Use conversation intelligence to highlight and resolve overlooked customer issues and queries.
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We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Reduce escalations, bad customer experience, and customer churn with Convin's contact center platform
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
