Assist your customer support agents in query handling, managing complex scenarios, and driving high-quality conversations to elevate CSAT by 27%.
Agent Assist provides real-time guidance to your support agents.
Understand the root cause of low-quality calls and customer escalations with Auto QA.
Run Conversation Behavior Analysis to identify easily replicable best practices.
Reduce ticket reopens, escalations, and long hold times by nurturing agents through automated and personalized coaching at scale.
Analyze every interaction to uncover up-sell and cross-sell possibilities with Conversation Intelligence.