CONVIN FOR Customer Retention
Prevent Churn. Turn Conversations Into Repeat Business
Stop losing customers to competition. Increase loyal customers by investing in quality retention conversations. Convin helps build engaged and repeat customers with its customer retention solutions.
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How does Convin increase customer retention?
Decrease customer churn on live calls
Ensure agents get real-time guidance using Agent Assist
- Help agents offer better resolutions using real-time customer insights.
- Employ real-time audits to drive customer-centric behavior and catch compliance violations.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skillset in real-life situations.
Track every retention conversation
Let Auto QA assist in understanding bottlenecks in customer retention conversations
- Audit 100% of conversations and gain complete visibility into agents’ performance gaps.
- Conduct an audit on all online meeting channels(calls, emails, and chats) without a hitch.
- Dive deeper to understand the core obstacle for lost customers and poor repeat business.
- Leverage Generative AI to offer timely feedback and suggestions to agents.
- Uncover repeatable strengths and weaknesses that need fine-tuning.
Harness the power of customer insights
Run Conversation Behavior Analysis to identify best practices that drive customer satisfaction and loyalty
- Uncover winning behavior and increase customer satisfaction by 27%.
- Proactively learn customer trends and personalize conversations.
- Replicate words, actions, and phrases that win customer trust.
- Identify violations and red flags that can sabotage customer relationships.
Replicate quality conversations
Promote call center coaching to increase the chance of retention through skilled and experienced agent conversations
- Track agent performance throughout the customer journey.
- Empower agents to retain more customers and improve repeat business by coaching them on will and skill issues that create an impact.
- Promote peer-to-peer coaching by turning high-quality retention conversations into coaching sessions.
- Encourage personalized and targeted conversations with better customer insights.
- Improve agent ramp-up time by 60% with timely and targeted coaching.
Make every conversation count
Earn and retain more customers with real-time agent assistance on live calls
- Unlock Generative AI and help agents say the right thing on every call.
- Employ real-time audit of call scripts and catch violations.
- Give automated real-time guidance to agents.
- Assist agents in navigating complex scenarios with automated suggestions and prompts.
- Engage customers, reduce long holds, and offer fast resolutions on live calls.
27 %
Increase CSAT
25 %
Increase in Retention Rate
12 %
Increase in Repeat purchases
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How customer-facing teams use Convin?
For Agents
Eliminate manual documentation, enabling agents to focus on listening and building customer connections. Leverage intelligence insights and knowledge bases to navigate complex scenarios and objections.
For Managers
Simplified review, track coaching progress, and provide actionable feedback on compliance and skills. Quickly onboard agents with intuitive playbooks and track key customer insights.
QA
Upgrade call auditing by analyzing conversations based on responses, talk points, and interruptions. Track quality trends and compliance violations and measure the impact of coaching to protect your brand.
For Leaders
Enhance business outcomes by gaining actionable insights into customer behavior, refining retention strategies, and ensuring operational efficiency through performance and compliance oversight.
Convin can effortlessly integrate with your tech stack
See all Integrations
"A 360 degree view of all my projects."
Featured Case study
Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
