Expert advice and tips on contact center automation.

Discover new ways to enhance operational efficiency with AI. Stay updated on the latest and most compelling developments in the contact center space.

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Agent Assist

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

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Contact Center

How Voice of the Customer Analytics Enhance Customer Journey Orchestration?

Abhishek Punyani
May 10, 2024
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Contact Center

Key Strategies for Work from Home Live Chat Agents to Overcome Common Challenges

Madhuri Gourav
May 10, 2024
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Contact Center

Top Sentiment Analysis Tools to Watch in 2024 And Further

Madhuri Gourav
May 9, 2024
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Contact Center

Voice of Customer Analysis Trends 2024

Abhishek Punyani
May 9, 2024
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Contact Center

The Ultimate Guide on How To Become A Live Chat Agent in 2024

Madhuri Gourav
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Contact Center

Streamline Call Center Workflows and Boost Efficiency With AI

Abhishek Punyani
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Contact Center

Does Your Call Center Employ Real-Time Monitoring For Consumer Protection?

Madhuri Gourav
May 8, 2024
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Contact Center

10 Reasons Why Real Time Coaching is a Turning Point for Call Centers

Madhuri Gourav
May 7, 2024
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Contact Center

Understanding Customer Service Journey and Journey Analytics

Abhishek Punyani
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Agent Assist

Streamlining Escalations in Fintech with Effective AI Agent Guidance

Madhuri Gourav
May 3, 2024
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Agent Assist

How Agents Achieve KPIs and Revenue Goals with Live Agent Assist?

Abhishek Punyani
May 2, 2024
12
min. read
Agent Assist

Revamp BPO Contact Centers with Agent Assistance

Madhuri Gourav
May 2, 2024
7
min. read
Agent Assist

Revolution in Agent Support–What is Agent Assist Ask AI?

Abhishek Punyani
April 30, 2024
8
min. read
Agent Assist

The Ability of Agent Assist Contact Center In Shaping the Future of Proactive QA

Madhuri Gourav
April 30, 2024
8
min. read
Agent Assist

Building Brand Reputation in BFSI: How Convin's Agent Assist Delivers Results?

Madhuri Gourav
May 2, 2024
10
min. read
Agent Assist

Training for Real-Time Agent Assist: Essential for Agents and Supervisors

Abhishek Punyani
April 29, 2024
10
min. read
Agent Assist

10 Key Benefits of AI Agent Assist Technology to Simplify Agent Workflows

Madhuri Gourav
April 29, 2024
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min. read
Agent Assist

Understanding Live Agent Support and how Supervisor Assist can Assist Agents

Madhuri Gourav
April 26, 2024
8
min. read
Contact Center

Key Strategies for Work from Home Live Chat Agents to Overcome Common Challenges

Madhuri Gourav
May 10, 2024
10
min. read
Contact Center

How Voice of the Customer Analytics Enhance Customer Journey Orchestration?

Abhishek Punyani
May 10, 2024
7
min. read
Contact Center

The Ultimate Guide on How To Become A Live Chat Agent in 2024

Madhuri Gourav
May 9, 2024
12
min. read
Contact Center

Voice of Customer Analysis Trends 2024

Abhishek Punyani
May 9, 2024
10
min. read
Contact Center

Top Sentiment Analysis Tools to Watch in 2024 And Further

Madhuri Gourav
May 9, 2024
20
min. read
Contact Center

Does Your Call Center Employ Real-Time Monitoring For Consumer Protection?

Madhuri Gourav
May 8, 2024
10
min. read
Contact Center

Streamline Call Center Workflows and Boost Efficiency With AI

Abhishek Punyani
May 8, 2024
8
min. read
Contact Center

Understanding Customer Service Journey and Journey Analytics

Abhishek Punyani
May 7, 2024
12
min. read
Contact Center

10 Reasons Why Real Time Coaching is a Turning Point for Call Centers

Madhuri Gourav
May 7, 2024
8
min. read
Conversation Intelligence

How Conversational Intelligence can help in soft skill training?

Aarti Nair
August 13, 2021
5
min. read
Conversation Intelligence

Drive growth in your organization using Conversational Intelligence

Team Convin
July 7, 2021
8
min. read
Conversation Intelligence

6 Epic Reasons Conversation Intelligence Is Transforming Sales Meetings

Abhishikha Chatterjee
June 22, 2021
6
min. read
Conversation Intelligence

What Does a Modern Sales Rep Look Like?

Team Convin
May 6, 2021
4
min. read
Conversation Intelligence

Conversation Intelligence: The New Face of B2B Sales?

Ashish Santhalia
April 19, 2021
10
min. read
Conversation Intelligence

How Analysing Customer Conversations Can Help Startups Unlock Growth

Bharat Patidar
April 9, 2021
5
min. read
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min. read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min. read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min. read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min. read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min. read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min. read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min. read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
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min. read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min. read
Sales

More success guaranteed: 6 steps to successful pre-call sales planning.

Abhishikha Chatterjee
June 28, 2022
6
min. read
Sales

Sales Call Planning: 15 Awesome Psychological Tips for Making Better Calls

Abhishikha Chatterjee
June 28, 2022
8
min. read
Sales

Sales Call Planning: Tips To Prepare For A Well Executed Sales Call

Abhishikha Chatterjee
June 28, 2022
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min. read
Sales

Dire Need for Sales Strategy: 10 Steps to Improve Your Conversion Rates

Abhishikha Chatterjee
June 28, 2022
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Sales

How can Revenue Intelligence System align sales and marketing?

Aarti Nair
June 28, 2022
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Sales

How to Use Sales Analytics to Set Achievable Sales Goals?

Aarti Nair
June 28, 2022
15
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Sales

6 Strategies to increase sales revenue

Aarti Nair
June 27, 2022
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Sales

Characteristics Of An Effective Sales Training Platform

Aarti Nair
June 27, 2022
11
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Sales

8 Advantages Of Using A Cloud-Based Platform For Sales Training

Aarti Nair
June 27, 2022
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Guides

Call Center Management Tips, Strategies, And Best Practices

Rimlee Patgiri
May 22, 2023
10
min. read
Guides

The Ever-Increasing Importance of Call Monitoring Software for Financial Organizations

Team Convin
October 17, 2022
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Guides

Call Center Management - A Fintech Leader's Recipe for Success

Team Convin
September 20, 2022
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Guides

What Are Sales Reporting Best Practices + Sales Reporting Template

Abhishikha Chatterjee
August 18, 2022
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Guides

Why use AI-powered sales reporting tools? + top 10 sales reporting tools for 2022

Aarti Nair
July 24, 2022
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Guides

Most Comprehensive SaaS Sales Strategy: Not your usual guide!

Abhishikha Chatterjee
May 17, 2022
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min. read
Guides

Want To Develop A Successful Sales Training Program For Your New Recruits?

Abhishikha Chatterjee
May 17, 2022
5
min. read
Guides

How to create a sales training manual + free sales training template

Aarti Nair
May 16, 2022
4
min. read
Guides

Tips To Use Convin’s sales training platform to Increase Sales

Aarti Nair
May 14, 2022
4
min. read
Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
10
min. read
Integration

Supercharge Freshworks with Convin

Aarti Nair
September 2, 2021
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min. read
Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
5
min. read

Convin improves customer conversations for contact centers.

You’ll never know unless you try.

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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