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Convin Vs. EvaluAgent

Real-time quality assurance and guidance that drives winning conversations

Convin is an AI-powered Quality Assurance Platform that beats EvaluAgent in automated coaching, real-time guidance, and customer intelligence. Frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience with Convin.

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Why are customers choosing Convin over EvaluAgent?

EVALUAGENT

Meets Requirements
8.9
Ease of Use
9.4
Ease of Setup
9.3
Ease of Admin
9.1
Quality of Support
9.5
Has the product been a good partner in doing business?
9.4
Product Direction (% Positive)
9.2

CONVIN

Meets Requirements
9.6
Ease of Use
9.3
Ease of Setup
10.0
Ease of Admin
9.7
Quality of Support
9.3
Has the product been a good partner in doing business?
10.0
Product Direction (% Positive)
8.3

CONVIN

Meets Requirements
9.6
Ease of Use
9.3
Ease of Setup
10.0
Ease of Admin
9.7
Quality of Support
9.3
Has the product been a good partner in doing business?
10.0
Product Direction (% Positive)
8.3

EVALUAGENT

8.9
9.4
9.3
9.1
9.5
9.4
9.2

What sets Convin apart from EvaluAgent?

100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer analytics with;

Flawless Automation Engine
Advanced Conversation Analytics
Exceptional Speech-to-text accuracy
Extensive Custom Reporting
Advanced and accurate Real-time Guidance
Application of Generative AI

EvaluAgent alternative:
Feature Comparison

When assessing the two software solutions on g2, we found Convin easier to set up and administer than EvaluAgent. Users also preferred doing business with Convin overall.

EvaluAgent
Convin.ai
EVALUAGENT
Convin
Manual QA
Real-time monitoring
Real-time Guidance
Knowledge AI
Auto-summary
Auto-coaching
Manual QA
Automated work-queues (AWQ)
QA leaderboards
Automated QA
100% call audit
Scorecard builder
Side-by-side evaluation
Real-time feedback & mentions
Extensive reports pinpointing areas for improvement
Operational reporting & insights
Case (CX) evaluation & reporting
Calibration Dashboard
Conversation search
Customer Intelligence
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls
Agent Coaching
Automated Coaching
Performance improvement through one-to-ones and actionable insights
Gamified dashboards
eLearning (LMS)
Integrations
Custom Integration(Zero cost)
Call Recording
Contact Center as a service
Customer surveys
Ticketing and Helpdesks
Calendar
Video Conferencing
Video Conferencing Platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Evaluagent?

Go live in less than 4 weeks.

Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike EvaluAgent, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.

“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”

NIKHIL MOORJANANI

Head of Growth - Omnify

FREE proof of concept

Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense customer intelligence dashboard–which is a cut above EvaluAgent.

“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”

Kalyan S.

Quality Assurance Quality Control Manager

Exceptional speech-to-text ACCURACY and analytics

Convin offers a Generative AI suite that transforms agent-customer interactions. Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Observe high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.

Cost efficiency that doesn’t break the bank

Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.

Superior AI analysis

Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. On-demand custom analytics helps in pinpointing customers’ objections and agents’ challenges–adds value to conversations, and helps in taking proactive actions.

24*7 Customer Support

Our dedicated team is always ready to put out the fire for you. Like EvaluAgent, our support team is available 24/7/365 days for emergencies and offers custom services if needed.

Trusted by B2C Leaders Who Get It.

livpure Preeti
Livpure logo
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Mohit Sidhwani
Head of Customer Experience
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
Convin has been instrumental in automatically scoring our call conversations for our inbound call center, allowing us to provide more consistent and insightful feedback to our agents. It has helped us quickly identify coaching opportunities, spot emerging trends and agent pitfalls with missed scripting phrases, as well as provide additional valuable KPI insights for qualitative scoring. Something that used to take a team additional hours of input can now be done in a fraction of the time within one platform.
Rachael
Director, Customer Success
livpure Preeti
Livpure logo
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
livpure Preeti
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit-vyapar
Mohit Sidhwani
Head of Customer Experience
Watch Video
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company

FAQs

Who are EvaluAgent competitors?

Besides Convin, Playvox, Callminer, Cresta, Balto, and Genesys are major competitors of EvaluAgent.

What is EvaluAgent used for?

Like Convin, EvaluAgent is a quality assurance & improvement platform for contact centers. It evaluates omnichannel conversations and improves the quality of future conversations.

Transform Customer Conversations with Convin’s AI Agent Platform

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
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