Convin is an AI-powered Quality Assurance Platform for call centers that help managers improve customer experience by improving conversation quality.
100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer analytics with;
When assessing the two software solutions on g2, we found Convin is easier to set up and administer. Users also preferred doing business with Convin overall.
Long implementation timelines and haggling with multiple people results in delayed ROI. Therefore, we designed a less than 4-week EASY setup for you. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.
“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”
Head of Growth - Omnify
Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting in action.
“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”
Quality Assurance Quality Control Manager
Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Experience high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.
“Convin auto-translates your calls just like any other demo recording software out there. It really is cutting-edge. I have used Gong and Chorus before, and Convin is just as good and has features that the others don't offer.”
VP of Sales
Convin, is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; with our strategically customized plans for each contact center, the conversation intelligence software becomes a perfect fit for every contact center’s tech-stack.
“We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.”
Head of Strategic Alliances & Sales Operations at Place
Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. On-demand custom analytics helps in pinpointing customers’ objections and agents’ challenges–adds value to conversations and helps in taking proactive actions.
“Convin is a single window solution for any type of audit purpose, which gives us the flexibility to create multiple audit sheets, get all the required reports as per user requirements, and any kind of integration from CRM.”
Quality Analyst - Aakash Educational Service Ltd.
Our dedicated team is always ready to put out the fire for you. Like Observe.ai, our support team is available 24/7/365 days for emergencies and offers custom services if needed.
“Their team is very responsive, and the level of support is very high. In addition, the Convin team is flexible, and their product is intuitive compared to other conversational intelligence tools”
See how our clients transformed their customer conversations.
Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.