Convin is an AI-powered call center quality monitoring software that helps managers improve customer experience by improving conversation quality across all channels.
Convin evaluates and audits 100% of customer conversations on all communication channels focusing on in-depth people, market, and customer analytics with;
When assessing the two software solutions on G2, we found Convin is easier to set up and administer. Users also preferred doing business with Convin overall, considering that Convin provided better support.
Convin’s platform is easily navigable and has an intuitive flow. Agents, auditors & managers can use the self-explanatory platform without any complications.
Our dedicated support team always has their ears and eyes open. The team is available round-the-clock support to banish all problems immediately.
Convin assesses winning agent behavior and helps agents replicate it. Personalized coaching helps each agent to reach their peak performance.
Convin is priced, keeping customers as our main focus. Apart from being pocket-friendly, Convin’s exclusive value for the money is the cherry on top.
Convin’s ML model is trained to identify complex phrases and repetitive behavior. This can be used to identify persisting problems and winning agent behavior.
Experience Convin’s call center quality management software at your own pace for free. Convin's team will help you integrate all your features so you can see what it can do.
See how call QA software transformed our customers
Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.