Convin Vs. Scorebuddy

The better quality management software

Convin is an AI-powered call center quality monitoring software that helps managers improve customer experience by improving conversation quality across all channels.

How does the market feel about Convin?

SCOREBUDDY

Meets Requirements
8.9
Ease of Use
9.0
Ease of Setup
8.8
Ease of Admin
8.9
Quality of Support
9.2
Has the product been a good partner in doing business?
9.2
Product Direction (% Positive)
9.0

CONVIN

Meets Requirements
9.1
Ease of Use
9.3
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.4

CONVIN

Meets Requirements
9.1
Ease of Use
9.3
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.4

SCOREBUDDY

8.9
9.0
8.8
8.9
9.2
9.2
9.0

What sets Convin apart from Scorebuddy?

Convin evaluates and audits 100% of customer conversations on all communication channels focusing on in-depth people, market, and customer analytics with;

Comprehensive & Personalized Agent Training
Flawless Speech-to-text Accuracy
Advanced Conversation Analytics
Extensive Custom Reporting

Scorebuddy alternative:
feature analysis

When assessing the two software solutions on G2, we found Convin is easier to set up and administer. Users also preferred doing business with Convin overall, considering that Convin provided better support.

Scorebuddy
Convin.ai
SCOREBUDDY
Convin
Manual QA
Automated work-queues (AWQ)
QA leaderboards
Automated QA
100% call audit
Scorecard builder
Side-by-side evaluation
Real-time feedback & mentions
Extensive reports pinpointing areas for improvement
Operational reporting & insights
Case (CX) evaluation & reporting
Calibration Dashboard
Conversation search
Customer Intelligence
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls
Agent Coaching
Automated Coaching
Performance improvement through one-to-ones and actionable insights
Gamified dashboards
eLearning (LMS)
Generative AI
Entity based Analysis | Answers questions that can be tracked to a specific customer or agent
Summarize Customer Conversations
Real-Time Agent Assistance
Call Flow
Real-Time Transcripts
Knowledge Base | Search through company documents to help customers during call
Suggestions | Pointers to help agents stick to the script and avoid compliance violations
Mobile Apps
iOS & Android Application
Analytics Dashboard for Managers
Coaching Sessions & Assessments for Agents
Integrations
Custom Integration(Zero cost)
Call Recording
Contact Center as a service
Customer surveys
Ticketing and Help Desks
Calendar
Video Conferencing platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Scorebuddy?

Easy-to-use platform

Convin’s platform is easily navigable and has an intuitive flow. Agents, auditors & managers can use the self-explanatory platform without any complications.

24x7 priority support

Our dedicated support team always has their ears and eyes open. The team is available round-the-clock support to banish all problems immediately.

Personalized coaching to help each agent improve

Convin assesses winning agent behavior and helps agents replicate it. Personalized coaching helps each agent to reach their peak performance.

Top notch affordable quality management

Convin is priced, keeping customers as our main focus. Apart from being pocket-friendly, Convin’s exclusive value for the money is the cherry on top.

Comprehensive reporting

Convin’s ML model is trained to identify complex phrases and repetitive behavior. This can be used to identify persisting problems and winning agent behavior.

Test the waters with a free trial

Experience Convin’s call center quality management software at your own pace for free. Convin's team will help you integrate all your features so you can see what it can do.

Hear what customers have to say!

See how call QA software transformed our customers

A sales managers’ Swiss army knife for coaching and call tracking

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.
Aaron Drummond
Account Executive - Place Technology

318% increase in the average sales pipeline

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%
ALEX SIEGLER
Head of Strategic Alliances & Sales Operations at Place

Taking Conversation Intelligence at Next Level

Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected.
Sandip Kumar
Quality Engineer - BeatO

Team that delivers a Great and Simple Experience

Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy.
Shanti Oppenheimer
Sales Director - Care Connection

Perfect Tool for Call Quality Automation

Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports.
Satyam Chauhan
Quality Manager - BeatO

A sales managers’ Swiss army knife for coaching and call tracking

Automatically evaluates 100% of calls without bias or inconsistency. Works on customized Q/A templates as well. My quality team was able to audit only 3% calls and that too on google forms. Now, we audit 100% calls automatically and manually go through the calls where AI detects the violation/red alert. It maximizes the impact of my QA team and helps us ensure coverage on all the conversations.
Aaron Drummond
Account Executive - Place Technology

318% increase in the average sales pipeline

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.
ALEX SIEGLER
Head of Strategic Alliances & Sales Operations at Place

Taking Conversation Intelligence to the Next Level

Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected.
Sandip Kumar
Quality Engineer - BeatO

Team that delivers a Great and Simple Experience

Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy.
Shanti Oppenheimer
Sales Director - Care Connection

Perfect Tool for Call Quality Automation

Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports.
Satyam Chauhan
Quality Manager - BeatO

Still not convinced?
Our free trial will change your mind.

Sign Up For Free

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

Follow us on
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329