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Convin Vs. Scorebuddy

The better quality management software

Convin is an AI-powered call center quality monitoring software that helps managers improve customer experience by improving conversation quality across all channels.

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How does the market feel about Convin?

SCOREBUDDY

Meets Requirements
8.9
Ease of Use
9.0
Ease of Setup
8.8
Ease of Admin
8.9
Quality of Support
9.2
Has the product been a good partner in doing business?
9.2
Product Direction (% Positive)
9.0

CONVIN

Meets Requirements
9.1
Ease of Use
9.3
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.4

CONVIN

Meets Requirements
9.1
Ease of Use
9.3
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.4

SCOREBUDDY

8.9
9.0
8.8
8.9
9.2
9.2
9.0

What sets Convin apart from Scorebuddy?

Convin evaluates and audits 100% of customer conversations on all communication channels focusing on in-depth people, market, and customer analytics with;

Comprehensive & Personalized Agent Training
Flawless Speech-to-text Accuracy
Advanced Conversation Analytics
Extensive Custom Reporting

Scorebuddy alternative:
feature analysis

When assessing the two software solutions on G2, we found Convin is easier to set up and administer. Users also preferred doing business with Convin overall, considering that Convin provided better support.

Scorebuddy
Convin.ai
SCOREBUDDY
Convin
Manual QA
Automated work-queues (AWQ)
QA leaderboards
Automated QA
100% call audit
Scorecard builder
Side-by-side evaluation
Real-time feedback & mentions
Extensive reports pinpointing areas for improvement
Operational reporting & insights
Case (CX) evaluation & reporting
Calibration Dashboard
Conversation search
Customer Intelligence
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls
Agent Coaching
Automated Coaching
Performance improvement through one-to-ones and actionable insights
Gamified dashboards
eLearning (LMS)
Generative AI
Entity based Analysis | Answers questions that can be tracked to a specific customer or agent
Summarize Customer Conversations
Real-Time Agent Assistance
Call Flow
Real-Time Transcripts
Knowledge Base | Search through company documents to help customers during call
Suggestions | Pointers to help agents stick to the script and avoid compliance violations
Mobile Apps
iOS & Android Application
Analytics Dashboard for Managers
Coaching Sessions & Assessments for Agents
Integrations
Custom Integration(Zero cost)
Call Recording
Contact Center as a service
Customer surveys
Ticketing and Help Desks
Calendar
Video Conferencing platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Scorebuddy?

Easy-to-use platform

Convin’s platform is easily navigable and has an intuitive flow. Agents, auditors & managers can use the self-explanatory platform without any complications.

24x7 priority support

Our dedicated support team always has their ears and eyes open. The team is available round-the-clock support to banish all problems immediately.

Personalized coaching to help each agent improve

Convin assesses winning agent behavior and helps agents replicate it. Personalized coaching helps each agent to reach their peak performance.

Top notch affordable quality management

Convin is priced, keeping customers as our main focus. Apart from being pocket-friendly, Convin’s exclusive value for the money is the cherry on top.

Comprehensive reporting

Convin’s ML model is trained to identify complex phrases and repetitive behavior. This can be used to identify persisting problems and winning agent behavior.

Test the waters with a free trial

Experience Convin’s call center quality management software at your own pace for free. Convin's team will help you integrate all your features so you can see what it can do.

Trusted by B2C Leaders Who Get It.

livpure Preeti
Livpure logo
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Mohit Sidhwani
Head of Customer Experience
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company
alex image
place_logo
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
Convin has been instrumental in automatically scoring our call conversations for our inbound call center, allowing us to provide more consistent and insightful feedback to our agents. It has helped us quickly identify coaching opportunities, spot emerging trends and agent pitfalls with missed scripting phrases, as well as provide additional valuable KPI insights for qualitative scoring. Something that used to take a team additional hours of input can now be done in a fraction of the time within one platform.
Rachael
Director, Customer Success
livpure Preeti
Livpure logo
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti
Preeti Singh
Quality Assurance Lead
Watch Video
Read Casestudy
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
livpure Preeti
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit-vyapar
Mohit Sidhwani
Head of Customer Experience
Watch Video
“It's like having a virtual assistant for every rep and manager.”
Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.
Nithin S
Senior Executive, Fyers
Convin.ai has transformed our audit process.
The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.
Naresh C
Quality executive, Vyapar
“Convin.ai makes reporting effortless — with expert support every step of the way.”
From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."
Suraj M
Quality Analyst, Bombay shirt company

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
©2025 Convin.ai
© Convin.ai
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3rd Floor, Convin.AI, HustleHub H207, Somasundarapalya Main Road, Adjacent to 27th Main Road,PWD Quarters, Sector 2, HSR Layout, Bengaluru, Karnataka 560102.
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support@convin.ai
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hr@convin.ai
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+91 8904281295 (Mon- Fri 10 AM to 7 PM)
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Solutions
AI Phone Calls
Home Services
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Contact center software
Call center recording solution
Speech Analytics software
Call center monitoring software
Conversation intelligence
Sales tracking software
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Conversation analytics
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