Convin for COMPLIANCE

Take proactive measures to avert unexpected lawsuits

Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.

How does Convin ensure
call center compliance?

Different roles. Different problems. One solution.

Prevent compliance breaches with 100% monitoring

Utilize Auto QA to ensure every call interaction is evaluated and scored for compliance and code of conduct.

  • Catch hold of repetitive non-compliant agents.
  • Maintain call history of all calls that triggered a compliance alert.
  • Tailor the scorecard to align with basic call center compliance requirements like consent.
  • Track responsible agents and top offenders.
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Give agents ideas that work more

Employ Call Behavior Analysis to learn from previous violations and replicate ethical best practices.

  • Alert managers for compliance breaches that need immediate attention.
  • Play safe by repeating call behavior, actions, and phrases that reduces policy breach.
  • Repeat disclosures that worked well in previous calls.
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Make agents comply with strict requirements

Automated agent coaching ensures agents are periodically coached on existing and updated compliance policies.

  • Encourage automated coaching on critical statements, compliant phrases, and objection handling.
  • Coach agents on regulatory policies like FDCPA, HIPPA, PCU, and other codes of conduct.
  • Revise call scripts and enforce disclosures on sensitive calls.
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Handle unsolicited call activities with granular insights

Dive into conversation intelligence to highlight compliance breaches, information leak, or tampering.

  • Spot violations of the call script at the right time.
  • Auto-redact confidential customer data in transcriptions.
  • Compare customer insights and agent performance to settle conflicts and disputes.
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100%
Compliance monitoring
27%
Increase CSAT
21%
Increase Close Rate

How does Convin support compliance maintenance?

Agents

With accessible customer insights, call quality statistics, and feedback, agents iterate their performance and replicate compliant call behavior. 

Agents thoroughly utilize automated coaching to self-coach themselves on ethical practices, repeat disclosures, adhere to call scripts and learn top-performing skill sets.

Managers

Assess performance and coaching needs by monitoring 100% of agents' and teams' calls. Ensure continuous feedback and knowledge sharing based on call performance and quality statistics. 

Track and fix compliance violations, behavioral anomalies, customer complaints, negative customer sentiments, and similar red signals.

Ensure adherence to regulatory policies and compliance requirements especially threatening customers for bill payment at all collection stages. Coach agents on being empathetic yet firm.

QA

Replace outdated call auditing and human bias with Convin’s AI-powered automated quality assessment platform. Analyze calls based on custom call parameters that align with company and country regulations.

Keep an eye out for compliance trends and coaching effectiveness with reports.

Track escalations and reopened tickets by eliminating random sampling and taking charge of calls that need manual auditing intervention.

Leaders

Carefully monitor insights and reports on compliance disobedience. Uncover patterns, actions, and behaviors that could result in a poor brand image.

Track and audit reports displaying agent performance, compliance issues, and deal progress to intervene and course correct anticipated problems.

"A 360 degree view of all my projects."

Featured Case study

Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Don't let uninvited lawsuits stain your brand's image -   Try Convin

Reduce escalations, bad customer experience, and customer churn with Convin's contact center platform.

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329