CONVIN FOR COMPLIANCE
Take proactive measures to avert unexpected lawsuits
Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.
How does Convin ensure call center compliance?
Ensure compliant behavior in live conversations
Agent Assist monitors real-time behavior to prevent non-compliance
- Employ real-time audits to drive correct behavior, catch mis-selling, and encourage self-coaching.
- Drive customer-centric behavior and avoid compliance violations with immediate prompts.
- Leverage an accessible knowledge base to offer genuine information on products and services.
- Help agents offer better resolutions using real-time customer insights.
- Agents receive immediate assistance on existing and updated compliance policies.
Prevent compliance breaches with 100% monitoring
Auto QA ensures every interaction is evaluated and scored for compliance and code of conduct
- Track responsible agents and top offenders.
- Regularly identify and address non-compliant agents.
- Maintain a log of all omnichannel conversations that trigger a compliance alert.
- Tailor the scorecard with basic call center compliance requirements like recording consent.
- Get instant AI feedback on non-compliance behavior.
Replicate ethical best practices
Employ Conversation Behavior Analysis to learn from lost sales opportunities and customer churn
- Alert managers for compliance breaches that need immediate attention.
- Play safe by repeating conversation behavior, actions, and phrases that reduce policy breaches.
- Repeat disclosures that worked well in previous conversations.
Make agents comply with a compliance checklist
Automated coaching ensures agents are periodically coached on existing and updated compliance regulations
- Encourage automated coaching on critical statements, compliant phrases, and objection handling.
- Coach agents on regulatory policies like FDCPA, HIPPA, PCU, and other regulations.
- Revise call scripts and enforce disclosures on sensitive conversations.
Handle unsolicited activities with granular insights
Dive into conversation intelligence to highlight compliance breaches, information leaks, or tampering
- Spot violations of the call script at the right time.
- Auto-redact confidential customer data in transcriptions.
- Compare customer insights and agent performance to settle conflicts and disputes.
100 %
Compliance monitoring
27 %
Increase CSAT
21 %
Increase Close Rate
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How compliance teams use Convin?
For Agents
Track customer insights and feedback using call quality statistics to ensure regulatory adherence in conversations. Automated coaching empowers agents to develop essential skills aligned with ethical best practices.
For Managers
Managers can monitor customer interactions to address compliance issues effectively while training agents to provide empathetic and professional responses.
QA
Align auditing parameters with regulatory policies to eliminate biases. Track compliance escalations and prioritize conversations requiring manual intervention.
For Leaders
Gain strategic insights into recurring compliance challenges and nonadherence trends to guide decision-making and uphold your organization’s reputation.
Convin can effortlessly integrate with your tech stack
See all Integrations
"A 360 degree view of all my projects."
Featured Case study
Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
Boost Productivity and Streamline Daily Tasks
