Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.
Utilize Auto QA to ensure every call interaction is evaluated and scored for compliance and code of conduct.
Employ Call Behavior Analysis to learn from previous violations and replicate ethical best practices.
Automated agent coaching ensures agents are periodically coached on existing and updated compliance policies.
Dive into conversation intelligence to highlight compliance breaches, information leak, or tampering.
Reduce escalations, bad customer experience, and customer churn with Convin's contact center platform.
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insights on what’s working on calls
and what’s not.