Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App and never miss an update 🥳
Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App now !🥳
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Prevent complacency in matters of compliance and regulations. Track down compliance violations and take immediate action to avoid lawsuits and hefty fines.
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Utilize Auto QA to ensure every interaction is evaluated and scored for compliance and code of conduct.
Employ Conversation Behavior Analysis to learn from previous violations and replicate ethical best practices.
Automated agent coaching ensures agents are periodically coached on existing and updated compliance policies.
Dive into conversation intelligence to highlight compliance breaches, information leak, or tampering.
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We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Reduce escalations, bad customer experience, and customer churn with Convin's contact center platform.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
