Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App and never miss an update 🥳
Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App now !🥳
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Ensure agents can deliver exceptional customer experience by handling travel queries, especially during peak seasons. Coach agents on deal-closing conversations and best practices, positively impacting the first customer interaction.
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Call centers must provide the flexibility of customer support and book across different channels, such as – chat, email, and voice calls. Auditing 100% of agent conversations based on several performance parameters verifies customers receive quick answers on room availability and travel reservations on each channel.
Automated Call QAMake use of previous peak season and off-season experiences to uncover top agent performance. Identify patterns and actions that work and don’t work during these seasons. Recommend best practices and winning behavior data to close more bookings and deliver exceptional customer experiences. Encourage agents to repeat actions and phrases that retain existing customers.
Call Behavior AnalysisWhen package information and communication style are available to the agent, they are well-equipped to offer flexible, cost-effective and customized plans to travelers. Employing automated coaching on call opening, closing, cancellations, price comparison, and other valuable skill sets creates more reservations. Improve key CX metrics–CSAT, AHT, and FCR by empowering agents through peer-to-peer coaching.
Automated Agent CoachingStaying one step ahead of customers’ movements is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of customer conversations and extract information on the objections, sentiments, competition, price differences, service gaps, preferred support communication channels, best practices, and emerging travel trends to generate fresh sales opportunities.
Conversation IntelligenceWe recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Deliver a strong customer experience today and acquire loyal customers for tomorrow.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
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