Convin for Travel & Hospitality

Assist agents in handling complex travel queries and accelerating bookings.

Ensure agents can deliver exceptional customer experience by handling travel queries, especially during peak seasons. Coach agents on deal-closing conversations and best practices, positively impacting the first customer call.

How does Convin help the Travel & Hospitality contact centers?

Crisis management
customer support

Gain customer loyalty and future-proof your business by offering exceptional support to customers during travel. Evaluate and coach agents on crisis and time-sensitive queries.

Fast multichannel
support

Handling large volumes of travel and booking inquiries on multiple communication channels. Reduce average handle time (AHT) and increase first-call resolution (FCR) by auditing all support channels.

Handle complex requirements on flexible plans

Proactively approach customer expectations with customer intelligence. Offer best plans upfront based on understanding customer demands in advance.
Invest in AI-powered
customer conversations

Different roles. Different problems. One solution.

Better CX with conversation monitoring

Call centers must provide the flexibility of customer support and book across different channels, such as – chat, email, and voice calls. Auditing 100% of agent calls based on several performance parameters verifies customers receive quick answers on room availability and travel reservations on each channel.

Automated Call QA

Repeat what customers approve

Make use of previous peak season and off-season experiences to uncover top agent performance. Identify patterns and actions that work and don’t work during these seasons. Recommend best practices and winning behavior data to close more bookings and deliver exceptional customer experiences. Encourage agents to repeat actions and phrases that retain existing customers.

Call Behavior Analysis

Empower agents with CX skillset

When package information and communication style are available to the agent, they are well-equipped to offer flexible, cost-effective and customized plans to travelers. Employing automated coaching on call opening, closing, cancellations, price comparison, and other valuable skill sets creates more reservations. Improve key CX metrics–CSAT, AHT, and FCR by empowering agents through peer-to-peer coaching.

Automated Agent Coaching

Unravel new revenue opportunities

Staying one step ahead of customers’ movements is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of customer conversations and extract information on the objections, sentiments, competition, price differences, service gaps, preferred support communication channels, best practices, and emerging travel trends to generate fresh sales opportunities.

Conversation Intelligence
27%
Increase in CSAT
56Sec
Reduction in AHT
75%
FCR rate acheived

Why Travel & Hospitality
Customers rely on Convin

Convin is a sales managers' Swiss army knife

Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.
Aaron Drummond
Account Executive - Place Technology

Helps us managers to be more thoughtful and structured

Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.
Alex Siegler
Head of Strategic Alliances - Place Technology

Able to quickly identify areas of improvement for my reps

I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.
Aquibur Rahman
CEO & Founder - Mailmodo

Reviewing the recordings is like an athlete watching game-tape

Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.
Rishabh Goel
CEO & Founder - Credgenics

Convin makes reviewing sales calls super easy

Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.
Mahak Garg
CEO & COO - Udayy

Convin is a sales managers' Swiss army knife

Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.
Aaron Drummond
Account Executive - Place Technology

Helps us managers to be more thoughtful and structured

Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.
Alex Siegler
Head of Strategic Alliances - Place Technology

Able to quickly identify areas of improvement for my reps

I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.
Aquibur Rahman
CEO & Founder - Mailmodo

Reviewing the recordings is like an athlete watching game-tape

Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.
Rishabh Goel
CEO & Founder - Credgenics

Convin makes reviewing sales calls super easy

Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.
Mahak Garg
COO & CEO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
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+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329