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Every week, we chat with top Sales leaders in the industry to deconstruct best sales practices, sales coaching, sales enablement, the importance of sales tech stack, conversation intelligence, remote sales, and so much more.
Best suited for SDRs, AEs, Sales leaders and managers, and everyone curious about Sales

Latest Podcast

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.

Published by Ashish Santhalia

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.

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Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator

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Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Jason, RTS Operations Director at Baxtor Healthcare Corporation, focuses on improving the customer experience in healthcare operations.

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Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Rick Mathias, the Director of Call Center Operations at Heartland Home Services, is an expert in quality assurance and exceeding objectives in cross-functional environments.

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Episode 33: How to improve contact center interactions with AI?

Thomas Siebert, the Director of National Sales at FinishMaster, is a Customer Care CX Executive with deep expertise in contact centers and BPOs.

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Episode 32: How does software technology help you create the perfect contact center setup?

Adam Saad, the CEO of Tech Stack Advising, specializes in helping organizations buy software the right way and has extensive experience in the software industry.

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Episode 31: How to overcome top Account Management challenges in 2022?

Brad Harmon, the Strategic Account Director at Celonis, takes a customer-centric approach to sales and helps companies reveal and fix inefficiencies.

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Episode 30: The ultimate sales hack: try being human.

Alex, an Account Executive at Docebo, practices the art of "selling human" and prioritizes customer problem-solving.

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