Achieve Contact Center Excellence
onboarding time
quality Score
cost
Agents can benefit from the simple, asynchronous training format. Convin’s integrated LMS identifies and fixes agents' skill gaps with customizable learning solutions, ensuring faster onboarding and lower training cost.
Give agents interactive learning and onboarding resources
Assess training completion and retention systematically
Assign coaching sessions to the right agents at the right time
Self-coach and enhance skillsets that improve customer experience. Assist agents in unlearning outdated techniques and learning new methods of customer interactions.
Access dashboards and leaderboards to gauge agent coaching progress and spot red flags. Keep agents motivated by delivering a learning and knowledge platform to achieve targets faster and better.
Ensure high contact center productivity by focusing on corrective action plans. Propel employee satisfaction by encouraging the use of resources, assessment, and timely coaching.
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
See how our clients transformed their customer conversations.