Flexible and faster  agent training.

Agents can benefit from the simple, asynchronous training format. Convin’s integrated LMS identifies and fixes agents' skill gaps with customizable learning solutions, ensuring faster onboarding and lower training cost.

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Achieve Contact Center Excellence

60 %
Decrease in agent
onboarding time
20 %
Improvement in call
quality Score
25 %
Decrease in training
cost
What is Learning Management
System(LMS)?

Different roles. Different problems. One solution.

Comprehensive Knowledge Base

Give agents interactive learning and onboarding resources

  • Quick and easy-to-use knowledge base at the agent’s disposal.
  • Easy-to-navigate resource hub with no training required.
  • Upload internal and external resource materials.
  • Track agent usage–lesson time, results, re-sits, and completions.
  • Enhance agent experience by collecting feedback and reiterating learning resources.

Agent Readiness Assessments

Assess training completion and retention systematically

  • Design custom parameter-based assessment forms.
  • Assess new agents based on onboarding requirements.
  • Track coaching and knowledge base effectiveness.
  • Get complete visibility into team and agent performance.
  • Identify will or skill issues with individual agents.
  • Sort the top and bottom performers.

Upskill Agents With Targeted Coaching

Assign coaching sessions to the right agents at the right time

  • Determine each agent’s customized learning path.
  • Assign due dates and reminders to every agent.
  • Enroll individual agents or teams, internal or outsourced, to access coaching material.
  • Upload and assign any form of meaningful coaching content.
  • Monitor coaching progress on a comprehensive dashboard.
  • Leverage hierarchical reporting by teams, agents, and coaching material.
  • See where agents stand against each other on a leaderboard.

A Team-wide Solution

Create experiences.
Just not results.

Power your contact
center with Learning
Management System

Power your contact center with
Learning Management System

Use Cases

LMS for Sales
Empower agents to close more deals by improving skillsets that drive business.
LMS for Support
Learn best practices of client interaction to impact customer experience positively.
LMS for Collections
Assist agents in learning compliant and smart ways to collect more payments smoothly.
LMS for Compliance
Save brand reputation by coaching agents on the importance of policy adherence and outcomes of non-compliant calls.

Solutions

LMS for Edtech
Coach agents on product demos and customer acquisition skills to perform better on sales calls and increase enrollments.
LMS for Insuretch
Create skillful and trained agents who acquire and retain customers while reducing claim rates to a large extent.
LMS for Healthcare
Help agents replicate peers and learn personalized, positive, and empathetic behavior that encourages patient-first experiences.
LMS for Fintech
Build an army of qualified agents capable of handling customer issue resolution and repayment reminder calls to collect payments.
LMS for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.

Convin analyzes conversations across all channels

Experience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.

All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.

Want to see how it works?
Book a Demo

Stop managing customer data in silos

Your safety is our priority!

Customers love us for
good reasons

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
Account Executive
Place Technology

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Sales Director
Care Connection

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

"Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows."

Aaron Drummond
Account Executive - Place Technology
AI/ML Specialist
Wells Fargo

"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."

Sandip Kumar
Quality Engineer - BeatO
Quality Engineer
BeatO

"Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy."

Shanti Oppenheimer
Sales Director - Care Connection
Training Specialist
COMSOL, Inc.

"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."

Satyam Chauhan
Quality Manager - BeatO
Quality Manager
BeatO

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Convin helps turn every agent
into your best agent.

Upgrade your agent performance right away!

Sign Up for FREE

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329