CONVIN FOR SALES
Enhance conversion rates and reduce sales cycle by replicating revenue-driving behavior
Increase sales revenue by 21% with an automated contact center sales solution that simultaneously improves agents' performance while delivering exceptional customer experience.
How is Convin closing the sales performance gap?
Turn every conversation into a revenue-generating opportunity
Empower your agents on live calls with real-time guidance using Agent Assist
- Employ real-time audit on call scripts to drive correct behavior, catch mis-selling, and encourage self-coaching.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Ensure brand consistency with visual call scripts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skill set in practical situations.
- Leverage real-time customer insights to offer more suitable products and services.
Get an additional pair of eyes into every sales conversation
Let Auto QA assist agents with bottlenecks and attaining sales quota by presenting the current conversation quality
- Audit 100% of sales conversations and gain complete visibility into agents’ performance.
- Evaluate sales conversations across all channels-calls, emails, and chats.
- Dive deeper to understand the core obstacle for lost opportunity and revenue.
- Give targeted AI feedback to sales agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
- Invest time in accounts likely to convert based on a lead score generated from customer conversations.
Replicate top-performing sales conversations to close more deals
Run Conversation Behavior Analysis to identify and scale sales techniques that drive revenue
- Replicate words, actions, and phrases that win deals.
- Choose communication rules that build customer trust and shorten the sales cycle.
- Identify violations and warning signs that can sabotage sales deals.
- Personalize sales calls by identifying conversation patterns from similar encounters.
Increase revenue per agent without depending on managers
Increase one-call close through personalized, targeted, and automated agent coaching
- Track agent performance on discovery, qualification, price-quoting, negotiation, closing, and more.
- Empower agents to book more and convert faster by coaching them on will and skill issues that create an impact.
- Promote peer-to-peer coaching to adhere to best practices.
- Improve newcomer ramp-up time by 60% with timely and targeted sales training.
Earn additional revenue by unlocking new opportunities
Conversation Intelligence analyzes every sales interaction to uncover business opportunities
- Automate repetitive tasks like note-taking to improve sales productivity.
- Establish new revenue streams and customer relationship touchpoints.
- Track critical moments, topics, and customer sentiments to understand customer intention that makes or breaks deals.
- Monitor deal status and customer interactions for better follow-up conversations.
60 %
Reduction in ramp-up time
27 %
Increase in CSAT
21 %
Jump in conversions
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How Sales Teams use Convin?
For Agents
Empower sales agents with real-time guidance and post-call insights. Analyze customer conversations to refine strategies, uncover intentions, and establish effective sales practices.
For Managers
Managers use AI-powered insights to track deals and uncover key details like competition and objections. Convin’s LMS assigns tailored training, reducing agent ramp-up time by 60%.
QA
Automate call audits with AI to remove bias and random sampling. Analyze conversations objectively, track compliance, and identify key sales moments for targeted coaching.
For Sales Leaders
Uncover evolving customer trends and market shifts with actionable intelligence, enabling smarter strategic decisions. Drive revenue growth through optimized team performance, ensured compliance, and accelerated deal closures.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Trusted. Rated. Celebrated.
4.7/5
19th
Best Software Company in India
14th
LinkedIn Top Startup 2024
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
