CONVIN FOR SALES
Enhance conversion rates and reduce sales cycle by replicating revenue-driving behavior
Increase sales revenue by 21% with an automated contact center sales solution that simultaneously improves agents' performance while delivering exceptional customer experience.
How is Convin closing the sales performance gap?
Turn every conversation into a revenue-generating opportunity
Empower your agents on live calls with real-time guidance using Agent Assist
- Employ real-time audit on call scripts to drive correct behavior, catch mis-selling, and encourage self-coaching.
- Auto-assist agents in navigating complex customer queries with immediate prompts.
- Ensure brand consistency with visual call scripts.
- Auto-assist agents in learning on the job while avoiding information overload.
- Access knowledge base and improve agent skill set in practical situations.
- Leverage real-time customer insights to offer more suitable products and services.
Get an additional pair of eyes into every sales conversation
Let Auto QA assist agents with bottlenecks and attaining sales quota by presenting the current conversation quality
- Audit 100% of sales conversations and gain complete visibility into agents’ performance.
- Evaluate sales conversations across all channels-calls, emails, and chats.
- Dive deeper to understand the core obstacle for lost opportunity and revenue.
- Give targeted AI feedback to sales agents on what the agents did well, where they need improvement, and suggest the next actionable steps.
- Invest time in accounts likely to convert based on a lead score generated from customer conversations.
Replicate top-performing sales conversations to close more deals
Run Conversation Behavior Analysis to identify and scale sales techniques that drive revenue
- Replicate words, actions, and phrases that win deals.
- Choose communication rules that build customer trust and shorten the sales cycle.
- Identify violations and warning signs that can sabotage sales deals.
- Personalize sales calls by identifying conversation patterns from similar encounters.
Increase revenue per agent without depending on managers
Increase one-call close through personalized, targeted, and automated agent coaching
- Track agent performance on discovery, qualification, price-quoting, negotiation, closing, and more.
- Empower agents to book more and convert faster by coaching them on will and skill issues that create an impact.
- Promote peer-to-peer coaching to adhere to best practices.
- Improve newcomer ramp-up time by 60% with timely and targeted sales training.
Earn additional revenue by unlocking new opportunities
Conversation Intelligence analyzes every sales interaction to uncover business opportunities
- Automate repetitive tasks like note-taking to improve sales productivity.
- Establish new revenue streams and customer relationship touchpoints.
- Track critical moments, topics, and customer sentiments to understand customer intention that makes or breaks deals.
- Monitor deal status and customer interactions for better follow-up conversations.
60 %
Reduction in ramp-up time
27 %
Increase in CSAT
21 %
Jump in conversions
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
How Sales Teams use Convin?
For Agents
Empower sales agents with real-time guidance and post-call insights. Analyze customer conversations to refine strategies, uncover intentions, and establish effective sales practices.
For Managers
Managers use AI-powered insights to track deals and uncover key details like competition and objections. Convin’s LMS assigns tailored training, reducing agent ramp-up time by 60%.
QA
Automate call audits with AI to remove bias and random sampling. Analyze conversations objectively, track compliance, and identify key sales moments for targeted coaching.
For Sales Leaders
Uncover evolving customer trends and market shifts with actionable intelligence, enabling smarter strategic decisions. Drive revenue growth through optimized team performance, ensured compliance, and accelerated deal closures.
Convin can effortlessly integrate with your tech stack
See all Integrations
A comprehensive view of every project detail
Featured Case study
CareStack boosts close rate by 47% with Convin’s Conversation Intelligence
Our customers love us
See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
