Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App and never miss an update 🥳
Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App now !🥳
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Make virtual healthcare services a better and faster experience for patients and families. With Convin-backed agents, earn customers by keeping empathy and compliance at the forefront of contact center interactions.
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Complexity of healthtech products, policies, and procedures can create a poor customer experience. Answering time-sensitive queries is a challenge faced by several new and seasoned agents. Convin helps discover agent issues and uses Automated QA to evaluate agent performance and highlight improvement areas. Managers and leads can provide feedback on agents' performance.
Automated Call QACustomer complaints and issues frequently occur in healthcare. Hold times and response time are impacted, leaving the customer hanging with poor or no problem resolution. Analyzing conversation behavior and implementing the right words and actions during such situations can calm the customer. Replicating empathetic behavior and phrases can have a better effect on customers and patients.
Call Behavior AnalysisPoor customer experience has a direct relationship with undervalued agents, increasing agent turnover. Coaching is a preferred tool to make agents feel valued by investing in their career progress. Apart from retention, coaching and nurturing incumbent agents reduce costs.
Automated Agent CoachingPatients and families desire personalized attention and interaction. Agents can’t meet the demand without access to the right data. Streamlining data helps agents personalize conversations with data-driven insights that focus on delivering empathetic patient experiences. Conversation intelligence highlights key discussion moments and organizes unstructured complaints or queries in transcriptions.
Conversation IntelligenceWe recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Deliver superior patient care with improved agent call handling to earn lifelong customers.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
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