.svg)
Make virtual healthcare services a better and faster experience for patients and families. With Convin-backed agents, earn customers by keeping empathy and compliance at the forefront of contact center interactions.
.png)
Complexity of healthtech products, policies, and procedures can create a poor customer experience. Answering time-sensitive queries is a challenge faced by several new and seasoned agents. Convin helps discover agents' issues and uses Automated QA to evaluate agent performance to highlight areas that need improvement. Managers and leads can provide feedback on agents' performance.
Automated Call QACustomer complaints and issues frequently occur in healthcare. Hold times and response time are impacted leaving the customer hanging with poor or no problem resolution. Analyzing call behavior and implementing the right words and actions during such situations can calm the customer. Replicating empathetic behavior and phrases can have a better effect on customers and patients
Call Behavior AnalysisPoor customer experience has a direct relationship with undervalued agents, increasing agent turnover. Coaching is a preferred tool to make agents feel valued by investing in their career progress. Apart from retention, coaching and nurturing incumbent agents reduce costs.
Automated Agent CoachingPatients and families desire personalized attention and interaction. Agents can’t meet the demand without access to the right data. Streamlining data helps agents personalize conversations with data-driven insights that focus on delivering empathetic patient experiences. Conversation intelligence highlights key discussion moments and organizes unstructured complaints or queries in transcriptions.
Conversation Intelligence
Deliver superior patient care with improved agent call handling to earn lifelong customers.
Sign Up for FREE
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
.png)
