Convin for healthtech

Enabling agents to deliver a patient-first experience with better conversations.

Make virtual healthcare services a better and faster experience for patients and families. With Convin-backed agents, earn customers by keeping empathy and compliance at the forefront of contact center interactions.

How does Convin help the HeathTech contact centers?

Deliver patient-first experience

Consistent and automated call monitoring and coaching helps reduce the average handle time (AHT) and increase first call resolution (FCR). 

Uncover Customer Grievenaces Proactively

Catch and address complaints and grievances timely with customer sentiment analysis and a proactive alert mechanism.

Stay compliant and follow HIPAA policies

Conversation intelligence highlights compliance breaches, information leaks, or tampering—auto-redact confidential customer data in transcriptions.
Invest in AI-powered patient conversations

Different roles. Different problems. One solution.

Uncover unsatisfactory agent performance

Complexity of healthtech products, policies, and procedures can create a poor customer experience. Answering time-sensitive queries is a challenge faced by several new and seasoned agents. Convin helps discover agents' issues and uses Automated QA to evaluate agent performance to highlight areas that need improvement. Managers and leads can provide feedback on agents' performance.

Automated Call QA

Communicate actions and words that customers trust

Customer complaints and issues frequently occur in healthcare. Hold times and response time are impacted leaving the customer hanging with poor or no problem resolution. Analyzing call behavior and implementing the right words and actions during such situations can calm the customer. Replicating empathetic behavior and phrases can have a better effect on customers and patients

Call Behavior Analysis

Retain and train valuable agents

Poor customer experience has a direct relationship with undervalued agents, increasing agent turnover. Coaching is a preferred tool to make agents feel valued by investing in their career progress. Apart from retention, coaching and nurturing incumbent agents reduce costs.

Automated Agent Coaching

Act proactively on patient calls

Patients and families desire personalized attention and interaction. Agents can’t meet the demand without access to the right data. Streamlining data helps agents personalize conversations with data-driven insights that focus on delivering empathetic patient experiences. Conversation intelligence highlights key discussion moments and organizes unstructured complaints or queries in transcriptions.

Conversation Intelligence
27%
Increase in CSAT
21%
Increase in Sales
5sec
Reduction in AHT

Why Heathtech Customers rely on Convin

Convin is a sales managers' Swiss army knife

Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.
Aaron Drummond
Account Executive - Place Technology

Helps us managers to be more thoughtful and structured

Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.
Alex Siegler
Head of Strategic Alliances - Place Technology

Able to quickly identify areas of improvement for my reps

I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.
Aquibur Rahman
CEO & Founder - Mailmodo

Reviewing the recordings is like an athlete watching game-tape

Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.
Rishabh Goel
CEO & Founder - Credgenics

Convin makes reviewing sales calls super easy

Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.
Mahak Garg
CEO & COO - Udayy

Convin is a sales managers' Swiss army knife

Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.
Aaron Drummond
Account Executive - Place Technology

Helps us managers to be more thoughtful and structured

Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.
Alex Siegler
Head of Strategic Alliances - Place Technology

Able to quickly identify areas of improvement for my reps

I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.
Aquibur Rahman
CEO & Founder - Mailmodo

Reviewing the recordings is like an athlete watching game-tape

Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.
Rishabh Goel
CEO & Founder - Credgenics

Convin makes reviewing sales calls super easy

Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.
Mahak Garg
COO & CEO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Transform HealthTech customer experience with AI!

Deliver superior patient care with improved agent call handling to earn lifelong customers.

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329