CONVIN FOR EDTECH
Enable agents to close more deals without jeopardizing regulatory compliance
Empower agents to sell education packages while shortening the long sales cycle. Stress on agent training to handle complex objections and eliminate the need to oversell or mis-sell products.
How does Convin help the EdTech contact centers?
Efficiently handle peak enrollment season
Train agents to deal with the pressure of admissions, counseling, and a high influx of inbound calls. Coach agents on limited period and early bird offer to win more students.
Eliminate Mis-selling episodes
Detect misselling of courses and plans by agents automatically. Educate agents on the repercussions of selling false commitments and offers; coach them on ethical selling practices.
Improve closure rates and shorten deal cycles
Identify agent behavior that positively impacts deals. Based on the conversation behavior patterns, empower agents with repeatable best practices that close deals faster.
Invest in AI-powered customer conversations
Earn more admissions with real-time conversation tracking
Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Ensure a friendly and efficient customer experience–ensure agents respond with empathy while handling critical conversations with parents.
Uncover unsatisfactory agent performance
Overhaul agent performance by automatically evaluating 100% of customer conversations and surfacing improvement areas. Focus on coaching agents on admission queries and product knowledge without wasting crucial time on manual review of lengthy conversations. Offer agents automated AI feedback and Lead scores to encourage proactive behavior.
Increase revenue with best practices
Get top-performing agents' automatic winning behavior suggestions and replicate them to improve sales performance and student onboarding. Get insights to deal with difficult student-parent questions across the lead generation process from sales to after-sales support.
Keep up with the latest student plans and discounts
Agents are at a loss of resources and documents when handling students' and parents' questions, especially during peak enrollment periods. Employ automated coaching to build technically strong agents with the latest product, promotion, and pricing knowledge.
Unravel new revenue opportunities
Staying one step ahead of the customer’s movement is the best way to retain and invite new parents and students. Allow conversation intelligence to analyze 100% of customer conversations to extract information on preferred payment options, batches, teachers, price-per-class objections, early bird expectations, emerging learning models, and fresh opportunities driven by student-parent demand.
27 %
Increase in CSAT
21 %
Increase in Sales
16 %
Increase in Closure Rate
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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