CONVIN FOR EDTECH
Grow Enrollments, Not Headcount.
Close follow-up gaps, keep offers accurate, and make agents self-sufficient so that more inquiries become students quickly.
Convert Conversations Into Results.
100
%
Conversations Analysed
50
%
Faster Lead Follow-Ups
30
%
Higher Lead-to-Enrolment
40
%
Reduction in refund requests
60
%
Shorter counsellor ramp-up
3
X
More Admissions
The Gap, In Numbers
Only 8-9%
of visitors ever inquire
Impact
Most interest fades before becoming a lead.
Just 2-3%
of inquiries turn into enrollments.
Impact
Heavy spend, low yield.
Responding
after an hour cuts odds by 10×.
Impact
Delay kills conversion intent.
Half of reps
stop after one follow-up.
Impact
Missed decisions and quiet pipelines.
Disconnected
channels (Voice, WhatsApp, CRM).
Impact
Broken journeys and lost trust.
60%
of claim-related calls still rely on manual checks.
Impact
Slower TATs, poor claim experience, and escalations.
Fragmented systems
(Voice / WhatsApp / CRM)
Impact
Broken customer journeys, missed context, and declining trust.
Fix It in Three Moves
AI Phone Call Agent
Answers, qualifies, and routes calls instantly with scripted counselling and live offer prompts so peaks don’t overwhelm your team.
Solves
Unanswered peak calls
Inconsistent offer messaging
Long first-response time
Use Cases
Instant AI call to new leads with clean handoff
Early-bird/limited-time offers via AI prompt
Overflow routed to AI when queues spike
Why It Matters
Shorter lead-to-contact
More deals started in peak
Consistent messaging at scale
Real-Time Assist Agent
Guides live voice/chat with on-screen prompts-objection handling, correct offers, next steps, and compliance flags.
Solves
Skill gaps
Unclear next steps
Non-compliance
Use Cases
Nudge to mention the current offer
Flag mismatched promises to a supervisor
AI-suggested reply when agents stall
Why It Matters
Higher first-time conversion
Fewer escalations/refunds
Faster ramp for new agents
Conversation Intelligence Agent
Transcribes 100% of conversations, scores behaviours, surfaces winning patterns, and feeds coaching.
Solves
Performance-blindness
Missing playbooks
Slow-improvement
Use Cases
Weekly dashboard shows agent compliance & top behaviours
Standardize proven talk-tracks across teams
Spot phrases linked to drop-offs
Why It Matters
Continuous performance lift
Faster closures
Scalable QA and coaching
A Closed Loop That Never Loses a Customer
Real-World Convin Use Cases Across Insurance Functions
Admissions & Enrolment
Streamline lead follow-ups across voice, chat, and email
Reduce response time during peak admission seasons
Maintain consistent counselling and pitch quality at scale
Improve inquiry-to-enrolment conversion rates
Sales & Counselling
Ensure every conversation includes accurate course and pricing details
Provide clear next steps to minimize drop-offs
Standardize offer communication across counsellors and regions
Track and reinforce high-performing sales behaviours
Quality & Compliance
Monitor 100% of student conversations with AI
Detect miscommunication, misinformation, or refund risk early
Ensure counsellors meet disclosure and compliance requirements
Generate auto-audit trails for every interaction
Training & Coaching
Identify winning conversation patterns from top performers
Use real examples to coach new or temporary counsellors
Automate feedback loops and skill assessments
Reduce training time with recorded, insight-rich sessions
Marketing & Campaigns
Maintain accurate, timely communication for limited-period offers
Ensure consistent messaging across every outreach channel
Track campaign responses and student engagement in real time
Align marketing and sales teams with unified conversation insights
Customer Experience (CX)
Deliver connected, context-rich interactions across voice, chat, and CRM
Personalize conversations using historical data and preferences
Reduce repeated questions with shared context between teams
Create a seamless, end-to-end student journey that builds trust
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
More Enrollments. Same Team. Less Leakage.
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