Empower agents to sell education packages while shortening the long sales cycle. Stress on agent training to handle complex objections and eliminate the need to oversell or mis-sell products.
Overhaul agent performance by automatically evaluating 100% of customer conversations and surfacing improvement areas. Focus on coaching agents on admission queries and product knowledge without wasting crucial time on manual review of lengthy conversations.Automated Call QA
Agents seek recommendations from managers in the form of best practices to increase revenue. Get top-performing agents' automatic winning behavior suggestions and replicate them to improve sales performance and student onboarding. Get insights to deal with difficult student-parent questions across the lead generation process to sales to after-sales support.
Agents are at a loss of resources and documents when handling students and parents questions specially during peak enrollment periods. Employ automated coaching to build technically strong agents with knowledge of the latest product, promotion, and price plans.Automated Agent Coaching
Staying one step ahead of customer’s movement is the best way to retain and invite new parents and students. Allow customer intelligence to analyze 100% of customer conversations to extract information on preferred payment options, batches, teachers, price-per-class objections, early bird expectations, emerging learning models, and fresh opportunities driven by student-parent demand.Conversation Intelligence
We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”
“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”
“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”
“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”
“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.