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Empower agents to sell education packages while shortening the long sales cycle. Stress on agent training to handle complex objections and eliminate the need to oversell or mis-sell products.
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Overhaul agent performance by automatically evaluating 100% of customer conversations and surfacing improvement areas. Focus on coaching agents on admission queries and product knowledge without wasting crucial time on manual review of lengthy conversations.
Automated Call QAAgents seek recommendations from managers in the form of best practices to increase revenue. Get top-performing agents' automatic winning behavior suggestions and replicate them to improve sales performance and student onboarding. Get insights to deal with difficult student-parent questions across the lead generation process to sales to after-sales support.
Agents are at a loss of resources and documents when handling students and parents questions specially during peak enrollment periods. Employ automated coaching to build technically strong agents with knowledge of the latest product, promotion, and price plans.
Automated Agent CoachingStaying one step ahead of customer’s movement is the best way to retain and invite new parents and students. Allow customer intelligence to analyze 100% of customer conversations to extract information on preferred payment options, batches, teachers, price-per-class objections, early bird expectations, emerging learning models, and fresh opportunities driven by student-parent demand.
Conversation IntelligenceExperience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.
All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.
See how our clients transformed their customer conversations.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
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