Develop a repeatable, high-impact customer interaction model by tracking and implementing winning behaviors and actions.
Develop a repeatable, high-impact customer interaction model by tracking and implementing winning behaviors and actions.
Uncover factors that make customer interactions successful
Highly intuitive and color-coded charts
Proactive alert mechanism for unsavory situations
Learn from previous conversation parameters.
We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
"Automatically evaluates 100% of calls without bias or inconsistency. Works on customized Q/A templates as well. My quality team was able to audit only 3% calls and that too on google forms. Now, we audit 100% calls automatically and manually go through the calls where AI detects the violation/red alert. It maximizes the impact of my QA team and helps us ensure coverage on all the conversations."
"I like the insights Convin's Data labs regularly shares around my conversations. I was looking to understand the Voice of the customer and see what turns off customers' moods to purchase products. Convin’s CI dashboard helps me understand what customers need and what makes them buy/not buy our product. Their 100% call auditing is definitely the primary value proposition."
"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."
"Say No to making reports manually; Convin gives you customized Reporting. Convin allows users to manually audit calls as well as its own Auto QA to automate the process and provide 100% call auditing, making it a unique selling point. Convin is solving a major industrial problem by providing organizations with business insights, customer feedback, and ROI."
"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."
"Automatically evaluates 100% of calls without bias or inconsistency. Works on customized Q/A templates as well. My quality team was able to audit only 3% calls and that too on google forms. Now, we audit 100% calls automatically and manually go through the calls where AI detects the violation/red alert. It maximizes the impact of my QA team and helps us ensure coverage on all the conversations."
"I like the insights Convin's Data labs regularly shares around my conversations. I was looking to understand the Voice of the customer and see what turns off customers' moods to purchase products. Convin’s CI dashboard helps me understand what customers need and what makes them buy/not buy our product. Their 100% call auditing is definitely the primary value proposition."
"Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected."
"Say No to making reports manually; Convin gives you customized Reporting. Convin allows users to manually audit calls as well as its own Auto QA to automate the process and provide 100% call auditing, making it a unique selling point. Convin is solving a major industrial problem by providing organizations with business insights, customer feedback, and ROI."
"Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports."
Experience call behavior analysis like never before
Sign Up for FREEConvin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.