Find meaning in noise. Recognize repeatable winning patterns.

Find meaning in noise. Recognize repeatable winning patterns.

Develop a repeatable, high-impact customer interaction model by tracking and implementing winning behaviors and actions. 

Develop a repeatable, high-impact customer interaction model by tracking and implementing winning behaviors and actions. 

Why Call Behavior Analysis?

Different roles. Different problems. One solution.

Highlight most impactful call
parameters

Uncover factors that make conversations successful

  • Leverage won and lost deal data to identify successful call behavior,  action, and phrases.
  • Conversations automatically get categorized as violations and winning parameters.

Call behavior and win probability
correlation

Highly intuitive and color-coded charts

  • Access dashboard to uncover successful deal parameters with winning probability.
  • Receive actionable recommendations along with auto-calculated probability percentages. 
  • Learn tricks for winning and losing similar deals.

Violations Impacting Business

Proactive alert mechanism for unsavory call situations

  • Control foul language usage and agent temperament incidents by setting alerts.
  • Stop agents from using misleading information by applying a violation tracker.

Lead scoring and reporting

Learn from previous conversation parameters. 

  • Take advantage of the positive byproduct of call behavior analysis.
  • Track warm and hot leads with lead scoring mechanism.
  • Predict the chance of winning new deals based on previous deals.
  • Predict the chance of winning a lead with the auto-generated probability score.

A Team-wide Solution

Create experiences.
Just not results.

Power your contact center with Call Behavior Analysis

Use Cases

Call Behavior Analysis for Sales
Drive more revenue by discovering the techniques and actions that work on your sales call.
Call Behavior Analysis for Support
Communicate with customers by repeating best practices and call behavior that impacts customer experience.
Call Behavior Analysis for Collections
Assist agents repeat words and phrases that collect more payments smoothly.
Call Behavior Analysis for Compliance
Track agent calls for policy violations and negative language that severely impacts brand reputation.

Solutions

Call Behavior Analysis for Edtech
Prompt agents with comparative insights to perform better on sales calls and increase enrollments.
Call Behavior Analysis for Insuretch
Assist agents with valuable win rate data to acquire and retain customers while reducing claim rates to a large extent.
Call Behavior Analysis for Healthtech
Help agents replicate personalized, positive, and empathetic behavior that improves appointments and encourages patient-first experiences.
Call Behavior Analysis for Fintech
Offer agents previously successful sales, support, and collection tips and tricks to resolve present customer issues and collect payments.
Call Behavior Analysis for Hospitality & Travel
Encourage conversation excellence by repeatable behavior to reduce hold times and help convert calls to bookings.

Stop managing customer data in silos

Your security is our priority!

Customers love us for
good reasons

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”

Aaron Drummond
Account Executive - Place Technology

“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”

Alex Siegler
Head of Strategic Alliances - Place Technology

“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”

Aquibur Rahman
CEO & Founder - Mailmodo

“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”

Rishabh Goel
CEO & Founder - Credgenics

“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”

Mahak Garg
CEO & COO - Udayy

Convin helps learn from previous conversations and replicate the best practices.

Experience call behavior analysis like never before

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
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+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329