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Engage Convin’s speech analytics to differentiate your BPO. Boost conversation quality with actionable customer insights and create unmatched customer experiences through game-changing Generative AI.
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Implement a risk-based approach that ensures agent comply with relevant regulations. Agents adhere to policies, standards, and procedures set by the company, industry, or government. Ensure all business operations are secure.
Automated Call QA
Conversation behavior analysis tracks winning trends, business-driving behavior, and the voice of customers. Beat competition by capitalizing on conversation analytics and access sentiments, objections, competition data, and more.
Create a continuous learning and development process for agents. Use knowledge base, assessments, and automated coaching to upskill agents. Make your BPO enriched with the right talent for higher conversions.
Automated Agent Coaching
Capture and analyze customer conversations to identify opportunities to improve products and services. Use analytics to make business-winning decisions. Understand the voice of the customer and deliver remarkable customer experiences.
Conversation IntelligenceExperience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.
All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.
See how our clients transformed their customer conversations.
Build a competitive team of agents and experience higher customer retention.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
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