CONVIN FOR BPOs
The Smart Strategy To Outpace Your BPO Call Center Competition
Engage Convin’s speech analytics to differentiate your BPO. Boost conversation quality with actionable customer insights and create unmatched customer experiences through game-changing Generative AI.
How Convin helps call center BPOs?
Retain top talent
Empower agents with the right skills by providing automated coaching and learning management system. Reduce agent attrition, and retain talent.
Unified teamwork
Beat regional and corporate differences by providing AI-backed tools for knowledge sharing and project management.
Compliance adherence
Track compliance breaches and violations. Bet on a proactive alert mechanism to identify unsolicited agent behavior.
Exceed goals
Analyze agent productivity and performance by Generative-AI backed speech analytics, and reporting tools.
Invest in AI-powered conversation analysis
Beat your competition with real-time guidance
Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Handle complex queries and discussions better. Improve the entire customer journey by making it smarter, empathetic, and more friendly.
Eliminate compliance violations
Implement a risk-based approach that ensures agent comply with relevant regulations. Agents adhere to policies, standards, and procedures set by the company, industry, or government. Ensure all business operations are secure. Offer agents automated AI feedback and CSAT scores to encourage proactive behavior.
Earn customers with winning behavior
Conversation behavior analysis tracks winning trends, business-driving behavior, and the voice of customers. Beat your competition by capitalizing on conversation analytics and accessing sentiments, objections, competition data, and more.
Train and retain agents with skills that win
Create a continuous learning and development process for agents. Use knowledge base, assessments, and automated coaching to upskill agents. Make your BPO enriched with the right talent for higher conversions.
Unwind customer conversations
Capture and analyze customer conversations to identify opportunities and improve products and services. Use analytics to make business-winning decisions. Understand the voice of the customer and deliver remarkable customer experiences.
27 %
Increase in CSAT
56 sec
Reduction in AHT
75 %
FCR rate achieved
Analyze omnichannel conversations
Access Convin
on-the-go
on-the-go
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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