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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

Mastering Real-Time Monitoring: A Comprehensive Guide for Call Centers

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Mastering Real-Time Monitoring: A Comprehensive Guide for Call Centers
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Real-Time Monitoring Example in Banking

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Real-Time Monitoring Example in Banking
Best real time monitoring in 2025
Real-Time Suite

Top Real Time Monitoring Tools for Agent Tracking in 2025

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Top Real Time Monitoring Tools for Agent Tracking in 2025
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10 Essential Call Center Insurance KPIs for 2024

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Blog
10 Essential Call Center Insurance KPIs for 2024
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Understanding the Difference Between Regulation and Compliance in BFSI

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Blog
Understanding the Difference Between Regulation and Compliance in BFSI
Contact Center

Enhance Caller Engagement With Effective Scripts for Life Insurance Call Center

Madhuri Gourav
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Blog
Enhance Caller Engagement With Effective Scripts for Life Insurance Call Center
Contact Center

The Leading Causes Behind Misselling in Financial Sector & How Convin is Fixing It

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Blog
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Exploring Call Center Outsourcing Services for the BFSI Industry
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Explore 5 Ways Call Centers Promote Recognition With Brand Reputation Examples

Madhuri Gourav
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Explore 5 Ways Call Centers Promote Recognition With Brand Reputation Examples
Contact Center

Best Practices for Health Insurance Call Center Cold Scripts

April 16, 2024
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Best Practices for Health Insurance Call Center Cold Scripts
Contact Center

10 Important Regulations For Insurance Call Center Outsourcing Strategies for 2024

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Real-Time Suite

Real-Time Supervisor Assist: The Complete Guide to Empower Supervisors

April 12, 2024
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Real-Time Supervisor Assist: The Complete Guide to Empower Supervisors
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