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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Understanding Contact Center Reporting By Convin

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Crafting Premium Experiences to Customers in the Senior Living Industry

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MaximizeCar Dealership Business Profits By Reducing 60% of Agent Onboarding Time

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The Ultimate Guide: Best Contact Center Quality Assurance Software 2024

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Watch out for the Top 4 Omnichannel Contact Center Trends in 2024

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Contact Center

How To Improve First Call Resolution Rate To At Least 75%?

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Beat Average Handle Time By 56 Seconds

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How to evaluate a call script with Convin and improve call quality score to 85%?

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How to evaluate a call script with Convin and improve call quality score to 85%?
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