Top 10 Sales Tracker Software Picks for 2025

The sales landscape is evolving rapidly, and contact centers are leading the transformation. Rising customer expectations and multi-channel interactions mean teams can no longer rely on guesswork. That’s why Sales Tracker Software is essential for capturing, analyzing, and optimizing every step of the sales process.

In 2025, Sales Tracker Software goes beyond just monitoring numbers—it delivers real-time insights and tracks agent performance to help teams stay agile and customer-centric. Whether managing an inside sales team or a global call center, having the right Sales Tracker Software empowers leaders to boost efficiency and exceed targets.

Convin’s Sales Tracker Software offers seamless CRM integration and advanced analytics, making it easier than ever to unlock strategic sales insights and enhance team performance. Equip your contact center with the tools it needs to thrive in today’s fast-paced sales environment.

Discover Convin’s Sales Tracker Software

What is Sales Tracking Software, and Why Do Call Centers Need It?

Sales tracking software is a digital tool that helps businesses monitor, manage, and optimize their sales processes. Automating the collection and analysis of sales data allows managers to track leads, monitor agent performance, and measure outcomes with precision.

This software is precious for call centers, where managing a large volume of customer interactions and sales opportunities is crucial for success.

What Does Sales Tracking Software Do?

At its core, sales tracking software is designed to streamline the process of monitoring sales activities. Here’s how it works:

• Track sales across different stages of the pipeline, from initial contact to deal closure.
• Organize and store lead and customer data to ensure consistent follow-ups and smooth communication.
• Provide real-time insights into agent performance and sales progress through reports and dashboards.
• Automate routine tasks like updating records, sending follow-up emails, and generating sales forecasts.

This software can be a complete sales tracking system or a lightweight sales tracker app. It plays a critical role in enhancing sales visibility and operational efficiency.

Why Do Call Centers Need Sales Tracking?

Call centers' sales tracking aims to control sales processes beyond monitoring closed deals. Because call centers handle high call volumes, agents constantly manage leads and customer interactions. Without an efficient sales tracking system, losing track of valuable opportunities is easy.

Here’s why call centers need sales tracking software:

• Improve Agent Productivity: A centralized platform helps agents manage their time better by providing clear views of tasks and leads.
• Monitor Sales Activities: Tools like a sales activity tracker allow managers to see what their team is working on in real-time and identify areas for improvement.
• Standardize Sales Processes: Features like a sales tracking template ensure that all agents follow a consistent process when logging sales data and customer interactions.
• Make Data-Driven Decisions: Call center leaders can use insights from the software to refine their strategies. 

• Better Pipeline Management: Sales tracking software helps manage the sales funnel, ensuring agents take advantage of every opportunity to close a deal.
• Enhanced Accountability: By tracking every call, follow-up, and deal status, managers can hold agents accountable for their performance.
• Seamless Integration: Modern sales tracking apps can integrate with CRM systems, phone systems, and other tools that call centers rely on.
• Real-Time Reporting: Managers get instant access to key metrics, such as the number of leads contacted, deals in progress, and sales closed.

Sales tracking software optimizes call centers' operations, enhances agent productivity, and provides critical data for informed decision-making, leading to higher efficiency and improved sales outcomes.

Key Features of Effective Sales Tracking Systems

A powerful sales tracking system is more than just a tool to log deals; it’s a comprehensive solution that helps managers and agents monitor progress, manage pipelines, and make strategic decisions.

Real-Time Data Monitoring and Reporting

Time is everything in sales. Tools that update deal status, agent activity, and performance metrics in real-time ensure that managers and agents can course-correct instantly.

Integration with CRM and Call Center Software

Sales doesn’t happen in isolation. To avoid fragmented workflows, sales tracker software should integrate seamlessly with your CRM, dialer, and communication platforms.

Sales Activity Tracking and Performance Analytics

From call volumes to email opens, these tools provide granular analytics. You can track which agents are taking actions that lead to conversions and which activities are stalling deals.

Custom Dashboards, Mobile Access, and Automation

Executives and managers need at-a-glance insights, whether they’re on the floor or in a boardroom. Dashboards and mobile accessibility make decision-making easier, while automation takes care of repetitive admin tasks.

How Do Sales Tracking Tools Improve Call Center Operations?

Sales tracking tools are essential for improving call center efficiency, enhancing agent performance, and optimizing sales activities. Here’s how they benefit call centers:

1. Boost Agent Productivity: A sales tracking system automates routine tasks like updating leads and scheduling follow-ups, allowing agents to focus on closing deals. 

3. Data-Driven Decisions: Sales tracking software offers valuable insights through automated reports, enabling managers to refine sales strategies based on trends in lead conversion, call volume, and agent performance. 

4. Better Follow-Up Management: Automated reminders and task scheduling ensure agents get follow-ups. At the same time, a sales tracking app manages customer interactions, with studies showing that 80% of sales require five follow-ups.

5. Improved Accountability: Sales activity trackers allow agents and managers to monitor performance in real-time, ensuring accountability and fostering responsibility across the team.

In short, using sales tracking software allows call centers to streamline operations, make informed decisions, and improve overall sales performance.

The Top 10 Sales Tracker Software for 2025

Choosing the right sales tracker software can be a game-changer for call centers. It helps monitor sales activities, track customer interactions, and improve team performance. 

Here's a list of the top 10 sales tracking tools for 2025, with insights into how each can benefit your call center.

1. Convin – Real-time Contact Center Sales Intelligence

Convin is more than just a sales tracker software—it's a transformational sales intelligence platform purpose-built for high-volume contact centers. In an era where data drives performance, Convin empowers call center leaders to elevate sales operations by integrating real-time tracking, AI-driven coaching, and performance optimization under one roof.

• Seamless Integrations: Works effortlessly with cloud telephony systems, dialers, CRMs, and video platforms—allowing for frictionless data flow across your tech stack.
  
• Real-time Agent Assist: Convin’s proprietary Agent Assist provides on-call, AI-powered prompts and battlecards. These ensure agents say the right things at the right moments, reducing handle time and improving call quality instantly.
  
• Automated QA and Compliance: With 100% interaction monitoring, Convin automates quality scoring based on your custom scorecards. Say goodbye to random sampling and hello to full-spectrum compliance.
  
• AI-Powered Coaching: Agents receive tailored coaching insights based on their conversation data. This means managers can spend less time analyzing and more time strategizing.
  
• Conversation Intelligence: Beyond just tracking sales, Convin identifies sentiment trends, winning behaviors, and objection handling skills that move the needle.

At its core, Convin is engineered to address the unique challenges of contact centers handling thousands of interactions daily. While most tools offer dashboards, Convin delivers deep insights by transcribing and analyzing 100% of customer conversations—calls, chats, and emails—through in-house speech-to-text models.

2. Salesforce Sales Cloud

A powerhouse CRM with robust sales tracking features. Salesforce offers full pipeline visibility, automation, and analytics at scale. Salesforce remains the gold standard for enterprise CRM and sales tracking. It offers:

• Real-time pipeline tracking
  
• Lead scoring and opportunity management
  
• Powerful AI predictions with Einstein Analytics
  
• Extensive integration options
  

It’s ideal for large enterprises needing full sales lifecycle management.

3. HubSpot Sales Hub

User-friendly and packed with automation tools, HubSpot is ideal for mid-sized teams looking to streamline their sales process. HubSpot is perfect for mid-market and growing sales teams. Its strengths include:

• Email and call tracking
  
• Task automation
  
• Pipeline dashboards
  
• Free-tier availability

HubSpot shines in user experience and ease of setup, making it a go-to for scaling companies.

4. Pipedrive

A visually-driven tracker that helps teams stay focused on moving deals forward. Great for pipeline management. Known for its visual pipeline and activity-based selling, Pipedrive offers:

• Sales goal tracking
  
• Custom dashboards
  
• AI-powered sales assistant

Great for small-to-midsize teams who want powerful tracking with simplicity.

5. Zoho CRM

Affordable and customizable, Zoho’s CRM includes sales tracking features perfect for growing businesses and global teams. Zoho CRM blends affordability with rich features like:

• Workflow automation
  
• Multichannel sales tracking
  
• Advanced analytics

It’s perfect for businesses with complex sales processes but tight budgets.

6. Freshsales

From the makers of Freshdesk, Freshsales offers AI-powered deal insights, sales activity tracking, and CRM integration. From Freshworks, Freshsales focuses on high-velocity sales with:

• AI-powered contact scoring
  
• Integrated phone and email tracking
  
• Activity timelines

Best suited for modern sales teams that want a sleek, intuitive system.

7. Insightly

Ideal for teams that need strong project management alongside sales tracking. Insightly ties tasks, projects, and deals together. Insightly combines CRM and project management, offering:

• Opportunity tracking
  
• Post-sale workflow automation
  
• Team collaboration tools

Ideal for businesses that need to track sales and delivery outcomes together.

8. Close

Built for inside sales teams, Close offers automation-heavy workflows, call tracking, and email sequences. Close is purpose-built for inside sales teams with:

• Built-in VoIP
  
• Smart sequences for emails and calls
  
• Real-time activity reports

It’s a strong fit for high-volume outbound call environments.

9. Copper

Works natively with Google Workspace. Perfect for teams using Gmail and Google Calendar to manage sales. Copper integrates directly with Google Workspace and offers:

• Email tracking
  
• Lead management
  
• Pipeline automation

Great for teams that already rely on Gmail, Calendar, and Google Docs.

10. Monday Sales CRM

Highly customizable, Monday’s CRM helps track sales, manage pipelines, and collaborate in real time across teams. Built on the popular Monday.com platform, this CRM provides:

• Fully customizable sales workflows
  
• Automation templates
  
• Collaborative dashboards

Best for teams that need cross-department collaboration alongside tracking.

Maximize efficiency by syncing your sales tracker with telephony and CRM.

How to Choose the Best Sales Tracking App for Your Call Center?

Selecting the right sales tracker app for your call center can significantly impact team efficiency, sales outcomes, and overall performance. With numerous sales tracking software options available, it is essential to evaluate each tool based on your needs. 

Here’s how to choose the best sales tracking system for your call center:

1. Ease of Use: Choose a user-friendly sales tracking app that requires minimal training, allowing agents to track sales and monitor tasks quickly.

2. Integration: Ensure the sales tracking system integrates with your existing CRM and call center tools for seamless data synchronization. 

3. Customization: Look for flexible customization options, like custom sales tracking templates, to align with your specific sales processes.

4. Real-Time Reporting: Opt for a sales activity tracker that provides real-time insights into performance, helping managers make data-driven decisions.

5. Automation: Automation features like task scheduling and follow-up reminders help reduce administrative tasks, freeing agents to focus on selling.

6. Mobile Accessibility: Ensure your sales tracker app offers mobile compatibility, allowing agents to update records and track progress from anywhere.

7. Cost and Scalability: Choose a scalable sales tracking system that fits your budget but can grow as your call center expands.

8. Customer Support: Select software with robust customer support and training to ensure quick issue resolution and maximum tool use.

Focusing on these factors will help you find the best sales tracker software to boost your call center's productivity and results.

Streamline workflows with advanced sales tracker software

Why Sales Tracking is Key to Success in 2025

In 2025, data is your most valuable sales asset, and Sales Tracker Software is how you harness it. Accurate, real-time tracking helps contact centers improve KPIs, shorten sales cycles, and enhance forecasting. Beyond numbers, effective tracking uncovers coaching opportunities and highlights top-performing behaviors, enabling smarter coaching and faster agent growth. This drives better customer experiences and higher retention.

Convin’s Sales Tracker Software goes further—analyzing conversations, scoring agents with custom metrics, and delivering automated coaching at scale. It also provides AI-backed real-time suggestions to improve outcomes mid-call.

Convin clients see:

• 21% increase in sales
  
• 27% improvement in CSAT
  
• 60% faster onboarding
  
• 25% higher retention
  
• 100% compliance monitoring
  

More than just a tracker, Convin is a strategic advantage for leaders focused on performance and profitability.

AI-driven sales tracker software boosts team efficiency and sales!

FAQs

1. What is a sales tracking template, and how can it help call centers?

A sales tracking template is a pre-designed framework for logging and monitoring sales activities. It helps call centers to standardize processes, ensure consistent data entry, and visualize daily tasks.

2. How does a daily sales tracker improve agent productivity?

A daily sales tracker allows agents to log their activities, such as calls made or deals closed, keeping them focused on their goals. It helps managers monitor progress and provide timely feedback.

3. Can a sales tracker app be used on mobile devices?

Yes, most sales tracker apps are mobile-friendly. They allow agents to track sales and update customer information on the go, ensuring real-time data accessibility.

4. How does a sales activity tracker integrate with CRM systems?

A sales activity tracker can sync with CRM tools, automatically logging calls, emails, and interactions. This reduces manual data entry and ensures all customer data is updated in real-time.

5. What are the key metrics a sales tracking system should monitor?

A sound sales tracking system monitors key metrics like lead conversion rates, deal stages, agent performance, and sales cycle length, helping managers optimize workflows and decision-making.

6. What is the best sales tracker software?

The best sales tracker software in 2025 is Convin—especially for contact centers and enterprise sales teams. Unlike traditional tools, Convin goes beyond tracking to deliver real-time conversation analysis, AI-powered coaching, and 100% performance monitoring. It seamlessly integrates with telephony systems and CRMs, providing deep insights into sales activity while improving agent performance and customer satisfaction. With proven results like a 21% increase in sales and 27% higher CSAT, Convin is the smart choice for teams aiming to scale with precision and efficiency.