Contact Center

10 Negotiation Skills Examples Every Successful Agent Needs

Rohan Raj Shrivastav
July 3, 2024
 mins read

Last modified on

Negotiation skills are essential in various aspects of life, from business transactions to personal relationships. These skills enable individuals to reach mutually beneficial agreements, resolve conflicts, and create value in different interactions.

We will explore negotiation skills, their importance, examples of excellent and real-life negotiation skills, and how to improve them.

Master negotiation skills with Convin to triple your performance!

What Are Negotiation Skills?

Negotiation skills encompass a range of techniques and abilities used to reach an agreement between two or more parties. These skills involve communication, persuasion, planning, strategizing, and problem-solving. Effective negotiation requires understanding your and the other party's needs, interests, and goals to find a mutually acceptable solution.

Importance of Negotiation Skills

Negotiation skills are crucial for several reasons:

1. Conflict Resolution: They help resolve disputes and conflicts efficiently.

2. Value Creation: Effective negotiation can lead to better deals and agreements.

3. Relationship Building: Good negotiation fosters positive relationships and trust.

4. Career Advancement: Strong negotiation skills can lead to promotions and better job opportunities.

5. Personal Benefits: These skills can also be helpful, from negotiating a salary to making significant purchases.

Examples of Negotiation Skills

Negotiation Skills examples
Negotiation Skills examples

Understanding and practicing different negotiation skills can significantly impact your success in negotiations. Here are some examples:

1. Active Listening: Paying close attention to the other party's words and body language.

2. Emotional Intelligence: Recognizing and managing your emotions and those of others.

3. Patience: Taking time to understand the other party's position without rushing.

4. Problem-solving: Finding creative solutions that satisfy both parties' interests.

5. Persuasion: Convincing the other party to see things from your perspective.

Real-Life Negotiation Examples

Real-life examples of negotiation skills in action include:

1. Salary Negotiation: Discuss a salary increase with your employer by highlighting your achievements and market value.

2. Business Deals: Negotiating terms with suppliers to secure better rates or more favorable contract terms.

3. Conflict Resolution: Mediating disputes between team members or departments to reach a peaceful resolution.

4. Purchasing a Car: Negotiating the price of a new car by comparing offers and leveraging additional perks.

Top 10 Negotiation Skills Examples

Here are the top 10 negotiation skills examples, highlighting the importance of each in various scenarios:

1. Active Listening

  • Definition: Fully concentrating, understanding, responding, and remembering what the other party says.
  • Importance: Helps understand the other party's perspective and build rapport.
  • Examples: Listening to a client's needs before proposing a solution.

2. Effective Communication

  • Definition: Clearly and concisely expressing your thoughts, needs, and interests.
  • Importance: Prevents misunderstandings and ensures clarity.
  • Examples: Articulating your position during a salary negotiation.

3. Emotional Intelligence

  • Definition: Recognizing, understanding, and managing your emotions and those of others.
  • Importance: Helps navigate the emotional aspects of negotiations.
  • Examples: Staying calm under pressure and addressing the concerns of an upset client.

4. Problem-Solving

  • Definition: Identifying solutions that satisfy the interests of all parties involved.
  • Importance: Facilitates finding mutually beneficial agreements.
  • Examples: Negotiating a project deadline extension by proposing additional resources.

5. Patience

Agents should not get angry when talking to customers
Agents should not get angry when talking to customers
  • Definition: The ability to stay calm and wait for the right moment to proceed.
  • Importance: Prevents hasty decisions and ensures thorough consideration.
  • Examples: Waiting for the other party to make the first offer in a negotiation.

6. Assertiveness

  • Definition: Confidently and respectfully expressing your needs and interests.
  • Importance: Ensures your interests are considered without being aggressive.
  • Examples: Firmly stating your minimum acceptable salary during negotiations.

7. Persuasion

  • Definition: Convincing the other party to understand and accept your point of view.
  • Importance: Essential for influencing decisions in your favor.
  • Examples: Using data to persuade stakeholders of a project's viability.

8. Planning and Preparation

  • Definition: Researching and strategizing before entering negotiations.
  • Importance: Increases the likelihood of a favorable outcome.
  • Examples: Preparing a list of potential concessions and trade-offs before a meeting.

9. Conflict Resolution

  • Definition: Addressing and resolving disputes constructively.
  • Importance: Ensures a positive outcome and maintains relationships.
  • Examples: Mediating a disagreement between team members.

10. Decision-Making

  •  Definition: Making informed and timely decisions during the negotiation process.
  •  Importance: Helps move the negotiation forward efficiently.
  •  Examples: Deciding when to concede on minor points to gain significant concessions.

Examples of Good Negotiation Skills in Action

1. Active Listening

The Key to Better Communication
The Key to Better Communication
  • Example: During a client meeting, a negotiator listens attentively to understand the client's concerns and preferences.
  • Impact: The client feels valued, leading to a stronger relationship and successful deal closure.

2. Emotional Intelligence

  • Example: A negotiator senses the client's hesitation and addresses it empathetically.
  • Impact: The negotiator builds trust and facilitates a favorable outcome by acknowledging and addressing emotions.

3. Preparation and Research

  • Example: Before entering negotiations, a salesperson researches the client's business, industry trends, and competitors.
  • Impact: Armed with knowledge, the salesperson can tailor their pitch, increasing the chances of a successful negotiation.

4. Clear Communication

  • Example: A negotiator clearly articulates their points and ensures mutual understanding through summarizing and clarifying.
  • Impact: Clear communication prevents misunderstandings and fosters a productive negotiation environment.
See Convin in action for FREE!
Results first, payment later.
Sign Up for Free
Say goodbye to unpredictable conversions
Download your copy

Types of Negotiation Skills: Soft Skills vs. Hard Skills

Negotiation is an essential aspect of both personal and professional life, requiring a blend of various skills to achieve successful outcomes. These skills can be broadly categorized into soft skills and hard skills. Understanding the difference between these two types and how to apply them situationally can significantly enhance your negotiation prowess.

Soft Skills

Soft skills are interpersonal abilities that facilitate effective communication and relationship-building during negotiations. These skills create a favorable negotiating environment and foster mutual understanding.

1. Active Listening

Example: During a salary negotiation, listening attentively to the employer's concerns about budget constraints can help make your request more acceptable.

2. Emotional Intelligence

Example: Recognizing and responding to a colleague's frustration in a conflict negotiation can help de-escalate tension and find a compromise.

3. Empathy

Example: Understanding a client’s needs and pressures can help form a stronger business relationship and achieve a win-win outcome.

Hard Skills

Hard skills are specific, teachable abilities or knowledge sets essential for negotiating effectively. These skills often involve strategic planning and analytical capabilities.

1. Preparation and Research

Example: Gathering detailed information about market rates before entering a salary negotiation to support your request with data.

2. Data Analysis

Example: Using sales data to identify trends and leverage during a vendor negotiation to secure better terms.

3. Strategic Planning

Example: Developing a negotiation strategy that includes BATNA (Best Alternative to a Negotiated Agreement) to prepare for all possible outcomes.

Situational Adaptability in Negotiation

Situational adaptability is the ability to modify your negotiation approach based on the specific context and dynamics of the situation. This skill involves recognizing the unique aspects of each negotiation and adjusting your tactics accordingly.

1. Adjusting Communication Style

Example: Shifting from a formal tone in corporate negotiations to a more casual and friendly approach in informal settings to build rapport.

2. Flexibility in Strategy

Example: To remain competitive and persuasive, change your negotiation strategy when new information comes to light, such as a competitor’s offer.

3. Cultural Sensitivity

Example: Adapting negotiation techniques to align with international clients' cultural norms and expectations.

Boost agent performance: Discover top negotiation skills with Convin!

How to Improve Negotiation Skills?

Practical negotiation skills are vital for personal and professional success. Whether negotiating a salary, a contract or resolving a conflict, enhancing these skills can lead to better outcomes. Here are some strategies to improve your negotiation skills, with real-life examples to illustrate key points.

Training and Development

Effective training and development programs enhance employee skills, boost productivity, and drive organizational growth. 

1. Enroll in Negotiation Workshops

  • Example: Many organizations offer specialized negotiation training workshops. These programs often include theoretical and practical components, helping participants understand and apply negotiation principles in real-world scenarios.
  • Benefit: Formal training provides a structured environment to learn and practice negotiation techniques, boosting confidence and competence.

2. Online Courses and Certifications

  • Example: Platforms like Coursera, Udemy, and LinkedIn Learning offer courses on negotiation skills taught by industry experts.
  • Benefit: These courses offer flexibility, allowing you to learn quickly and apply new strategies directly to your work.

Role-Playing Exercises

Role-playing exercises are a powerful training tool that can help employees develop critical skills, improve their problem-solving abilities, and prepare for real-world scenarios. 

1. Simulated Negotiations

  • Example: Participate in role-playing exercises where one person acts as the negotiator and the other as the client or counterpart. This can be done within a team or with a mentor.
  • Benefit: Role-playing helps you practice negotiation in a safe environment, allowing you to experiment with different strategies and receive immediate feedback.

2. Scenario-Based Training

  • Example: Create realistic negotiation scenarios based on everyday workplace situations, such as salary discussions, project deadlines, or vendor agreements.
  • Benefit: Practicing realistic scenarios enhances your ability to handle similar situations effectively.

Seeking Feedback and Learning

Seeking feedback and fostering a learning culture is crucial for personal and professional growth within any organization. 

1. Request Constructive Criticism

  • Example: After a negotiation, ask colleagues, mentors, or supervisors for feedback on your performance. Focus on communication style, argument strength, and emotional intelligence.
  • Benefit: Constructive feedback helps identify strengths and areas for improvement, providing a roadmap for skill enhancement.

2. Analyze Past Negotiations

  • Example: Reflect on previous negotiations, both successful and unsuccessful. Identify what strategies worked, what didn’t, and why.
  • Benefit: Learning from past experiences enables continuous improvement and better preparation for future negotiations.

Examples of Negotiation Skills at Work

Negotiation skills are vital in the workplace for achieving successful outcomes in various scenarios, from salary discussions to project agreements. 

1. Salary Negotiation

  • Scenario: Negotiating a salary increase with your employer.
  • Example: Use market data to support your request, demonstrate your contributions to the company, and express your enthusiasm for future projects.
  • Outcome: A well-prepared and evidence-based approach can lead to a successful salary negotiation.

2. Sales Negotiation

  • Scenario: Securing a contract with a potential client.
  • Example: Build rapport with the client, understand their needs, and offer tailored solutions that address their concerns.
  • Outcome: A personalized approach can result in a long-term business relationship and a signed contract.

Strategies for Success with Convin's Support

Convin Conversational Intelligence
Convin Conversational Intelligence

Convin can significantly enhance your negotiation skills by providing data-driven insights and real-time guidance. The platform records, transcribes, and analyzes conversations, offering actionable feedback on negotiation performance. 

With features like Automated Coaching and Agent Assist, Convin identifies areas for improvement and provides personalized coaching to refine your techniques. 

By leveraging Convin's advanced conversation intelligence, you can ensure that you are always prepared, making informed decisions, and effectively navigating complex negotiations for better outcomes.

Strategies for Success in Real-Life Scenarios

Convin’s Deal intelligence platform helps users prepare for the negotiation skills
Convin’s Deal intelligence platform helps users prepare for the negotiation skills

Improving negotiation skills is a continuous journey that involves a blend of training, practice, and feedback. Enrolling in negotiation workshops and online courses can help you build a strong theoretical foundation. 

Role-playing exercises offer a safe space to apply these theories in practical scenarios, enhancing situational adaptability. Seeking constructive feedback from mentors and analyzing past negotiations provide valuable insights for ongoing improvement.

Examples of negotiation skills at work, such as salary discussions, sales negotiations, and conflict resolution, demonstrate the real-world application of soft and hard skills. 

Book a Convin demo to negotiation skills with our agent.


1. What are the ten best practices for negotiators?

  • Prepare thoroughly
  • Build rapport
  • Listen actively
  • Be clear and concise
  • Understand your BATNA (Best Alternative to a Negotiated Agreement)
  • Focus on interests, not positions
  • Stay patient
  • Keep emotions in check
  • Seek win-win solutions
  • Be willing to walk away

2. What is an example of negotiation skills?
Active Listening: During a salary negotiation, carefully listening to the employer's concerns and responding thoughtfully can lead to a more favorable outcome by showing understanding and respect.

3. What is the big 5 in negotiation?

  • Preparation: Know your facts
  • Communication: Clear and effective
  • Emotional Intelligence: Manage emotions
  • Problem-Solving: Find win-win solutions
  • Ethics and Trust: Maintain integrity and build trust

4. What are the 3C's in negotiation?

  1. Clarity: Be clear about your goals and terms
  2. Control: Manage the negotiation process
  3. Competence: Demonstrate knowledge and skill throughout the negotiation

Featured Articles

Contact Center

3 Revolutionary Ways Automation Optimizes Call Center Performance Management

Rimlee Patgiri
July 19, 2023
Contact Center

Explore the Best Sentiment Analysis Software Tools

Madhuri Gourav
December 28, 2023
Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
March 4, 2024

Subscribe to our Newsletter

1000+ sales leaders love how actionable our content is.
Try it out for yourself.
Oops! Something went wrong while submitting the form.

Say goodbye to unpredictable conversions

Unlock the solid agent coaching framework for free!

Access the full report now

Please enter the correct email.
Please enter your workplace email.
Invalid Email
Thank you for downloading the report
Oops! Something went wrong while submitting the form.