Maximize Business Output Across Customer-Facing Teams: Sales, Support, and Collections
Transform interactions into opportunities with Convin’s real-time and post-interaction suite–powered by Generative AI. Analyze and uncover actionable insights across omnichannel conversations using our in-house LLM models.
21
%
Increase in Sales
27
%
Increase in CSAT
100
%
Compliance monitoring
17
%
Increase in collection rates
56
sec
Lower AHT
60
%
Decrease in Ramp up time
Transform Customer Experience with AI
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Make Agent Conversations Better and Effective
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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AI Phone Calls For Sales, Support, and Collections
Leverage enterprise-grade AI Voice Agents to engage your customers with personalized conversations tailored to their preferred language.
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Audit Conversations to Identify Performance Gaps
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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AI-assisted Flexible And Faster Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Analyze omnichannel conversations
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on-the-go
on-the-go
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Book a DemoSolution for everyone on your team
For Leaders
Increase Customer Lifetime Value by accelerating quality assurance, scaling automated coaching, and optimizing for business drivers. Differentiate customer experience using Generative AI for contact centers.
For Managers
Proactively address contact center productivity challenges of all customer-facing teams by focusing on conversation insights, compliance monitoring, and automated agent coaching. Leverage Convin’s LLM models to better investigate customer behavior.
For Agents
Empower agents to handle complex conversations by focusing on unbiased scoring, personalized coaching, and actionable feedback powered by Gen AI.
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See how our clients transformed their customer conversations
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One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
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