3X your contact center performance with

Automated Call QA

Win Behavior Analysis

Automated Agent Coaching

Automated Call QA

Convin improves agent performance, enhances customer experience, and increases conversions in omnichannel contact centers.

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Convin's Automation Engine

Automate call qA

Win behaviour analysis

automate agent coaching

1

Automate
QA

Monitor and analyze 100% omnichannel conversations automatically based on a custom scorecard.

2

Win Behavior
Analysis

Identify actions and behaviors
that drive positive and negative business outcomes.

3

Automated Agent Coaching

Automatically create and share personalized agent coaching
at scale.

See How it Works

1

Automate QA

Monitor and analyze 100% omnichannel conversations automatically based on a custom scorecard.

2

Win Behavior Analysis

Identify actions and behaviors that drive positive and negative business outcomes.

3

Automate Agent Coaching

Automatically create and share personalized agent coaching at scale.

Convin analyzes conversations across all channels

Experience 100% conversation coverage and compliance monitoring across channels with Convin’s automated quality assurance for omnichannel modes of conversation.
‍
All Calls, Chats, and Emails are tracked, monitored, and analyzed. Join the new era of omnichannel conversation auditing with Convin’s game-changing LLM models.

Want to see how it works?

Book a Demo

Analyze conversation
for excellence

21 %

Increase in Sales

27 %

Increase in CSAT

100 %

Compliance monitoring

17 %

Increase in Collection Rate

56Sec

Lower AHT

60 %

Decrease in Ramp up time

Different roles. Different problems. One solution.

Different roles. Different problems.
One solution.

For Leaders

Increase Customer Lifetime Value by accelerating QA, scaling automated coaching, and optimize for business drivers. Simultaneously, reduce employee churn by investing in agent performance and development.

For Managers

Proactively address contact center productivity challenges by emphasizing on agents and processes through conversation insights, compliance monitoring, and automated agent coaching.

For Agents

Empower agents to handle complex conversations by focusing on unbiased feedback, personalized coaching at scale, and actionable insights on a daily basis.

Trust Convin. We Deliver Excellence.

Fast-Expanding Customer Teams Rely
on Conversation Analytics

Consider what Convin users
have to say.

See how our clients transformed their customer conversations.

A sales managers’ Swiss army knife for coaching and call tracking

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.

‍Aaron Drummond

Account Executive - Place Technology

318% increase in the average sales pipeline

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.

ALEX SIEGLER

Head of Strategic Alliances & Sales Operations at Place

Taking Conversation Intelligence to the Next Level

Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected.

Sandip Kumar

Quality Engineer - BeatO

Team that delivers a Great and Simple Experience

Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy.

Shanti Oppenheimer

Sales Director - Care Connection

Perfect Tool for Call Quality Automation

Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports.

Satyam Chauhan

Quality Manager - BeatO