Maximize Business Output Across Customer-Facing Teams: Sales, Support, and Collections
Transform interactions into opportunities with Convin’s real-time and post-interaction suite–powered by Generative AI. Analyze and uncover actionable insights across omnichannel conversations using our in-house LLM models.
Transform Customer Experience with AI
Make Agent Conversations Better and Effective
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
AI Phone Calls For Sales, Support, and Collections
Leverage enterprise-grade AI Voice Agents to engage your customers with personalized conversations tailored to their preferred language.
Audit Conversations to Identify Performance Gaps
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
AI-assisted Flexible And Faster Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
Solution for everyone on your team
For Leaders
Increase Customer Lifetime Value by accelerating quality assurance, scaling automated coaching, and optimizing for business drivers. Differentiate customer experience using Generative AI for contact centers.
For Managers
Proactively address contact center productivity challenges of all customer-facing teams by focusing on conversation insights, compliance monitoring, and automated agent coaching. Leverage Convin’s LLM models to better investigate customer behavior.
For Agents
Empower agents to handle complex conversations by focusing on unbiased scoring, personalized coaching, and actionable feedback powered by Gen AI.
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See how our clients transformed their customer conversations