Convin Launches AI-Powered Real-Time Agent Assist–Revolutionizing Customer Service Interactions

Convin, a pioneer in the AI-powered conversation intelligence software space, launches its revolutionary product, Agent Assist. 

This AI-driven platform is designed to equip sales agents with real-time guidance during customer interactions, enhancing the overall customer experience and significantly boosting the chances of conversion.

Agent Assist leverages Generative AI to provide intelligent suggestions during live calls, chats, and emails.

"Agent Assist is not just another software tool; it's a game-changer for contact centers," says Convin CEO Ashish Santhalia. "By harnessing the power of AI, we have created a solution that can triple a contact center's performance, ultimately elevating the customer experience and driving 21% higher sales."

Agent Assist is designed to be versatile and adaptable, catering to a diverse range of users from customer service representatives to sales agents. 

Its real-time guidance feature offers instant suggestions and alerts to agents during customer interactions, ensuring accurate and efficient response. It addresses common challenges such as lack of real-time guidance, customer satisfaction, compliance adherence, agent performance, cost management, maximization of revenue, and issue resolution.

Moreover, Agent Assist prioritizes call center compliance, ensuring the protection of sensitive information during live conversations. It also provides a visual checklist for agents to follow during conversations, proactive alerts and suggestions, dynamic battlecards, access to a real-time knowledge base, live captions, and real-time analysis.

"This product is a testament to our commitment to innovation and our vision for the future of customer service," added Convin’s CPO Durgesh Choudhary. "We are excited to see how Agent Assist will transform customer service interactions and redefine the standards of customer satisfaction."

Convin invites interested companies to book a demo and experience the transformative capabilities of Agent Assist firsthand. 

For more information and to stay updated on Convin's visionary insights, visit our blog page.