Built for B2C Businesses

AI Agent Platform for Customer Conversations

Automate phone calls, empower reps in real-time, and unlock insights from every interaction to increase revenue, reduce costs, and improve customer experience.

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Meet Convin's AI Agents

Unleash one or all to crush your toughest goals

AI Phone Call Agent

Runs calls 24/7 with human-like finesse.

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Real-Time Assist Agent

Makes every agent smarter on every call.

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Conversation Intelligence Agent

Analyses 100% of customer conversations.

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Solve Real Business Challenges

Lead Qualification

Problem

60% of sales time is wasted on unqualified leads

Solution

Convin’s AI Phone Call Agent qualifies leads at scale — instantly and without wasting valuable sales time. And, the Conversation Intelligence Agent flags hot prospects — so sales reps focus only on the ones that matter.

Impact

Automate up to 60% of your lead qualification process.

Sales Conversion

Problem

58% of buyers say reps don’t understand their business well enough

Solution

Convin’s AI Phone Call Agent handles outreach and routes qualified leads to your sales team. Real-Time Assist Agent delivers live prompts and objection handling support. Conversation Intelligence Agent uncovers what’s working — so your team can close more by replicating success.

Impact

Achieve 21% higher sales conversions.

Sales follow-ups

Problem

80% of deals need 5+ follow-ups, but most reps give up after 1–2.

Solution

Convin’s AI Phone Call Agent automatically manages follow-ups at scale, ensuring no lead goes cold. The Conversation Intelligence Agent uncovers patterns in successful follow-ups, helping your team close more deals.

Impact

Shorten your sales cycle by 50%.

Lead Qualification

Problem

60% of sales time is wasted on unqualified leads

Solution

Impact

Automate up to 60% of your lead qualification process.

Sales Conversion

Problem

58% of buyers say reps don’t understand their business well enough

Solution

Convin’s AI Phone Call Agent handles outreach and routes qualified leads to your sales team.Real-Time Assist Agent delivers live prompts and objection handling support.Conversation Intelligence Agent uncovers what’s working — so your team can close more by replicating success.

Impact

Achieve 21% higher sales conversions.

Sales follow-ups

Problem

80% of deals need 5+ follow-ups, but most reps give up after 1–2.

Solution

Impact

Shorten your sales cycle by 50%.

High-Volume Call Handling

Problem

Over 60% of support teams struggle to manage high call volumes.

Solution

Convin’s AI phone call Agent handles routine, high-volume support queries instantly, 24/7. The Real-Time Agent Assist speeds up complex escalations in real-time for efficient and faster resolution.

Impact

Automate up to 60% of repetitive calls.

FCR + AHT

Problem

50% of support calls face escalations and delays, lowering FCR and increasing AHT.

Solution

Convin’s Real-Time Agent Assist cuts hold times and boosts first call resolution with real-time guidance, while the Conversation Intelligence Agent uncovers gaps to drive targeted training.

Impact

Achieve 35% higher FCR and cut AHT by 56 seconds.

Basic query handling

Problem

Up to 40% of calls are repetitive basic queries

Solution

Convin’s AI Phone Call Agent resolves repetitive queries instantly and transfers complex issues to human agents in real time, freeing up teams for high-value conversations.

Impact

Up to 40% reduction in agent workload.

Non-working hours

Problem

70% of customer issues remain unresolved outside business hours.

Solution

Convin’s AI Phone Call Agent delivers 24/7 support, ensuring no customer query goes unanswered after hours.

Impact

boost CSAT by 30% and recover up to 20% of missed queries.

Payment reminders

Problem

Over 40% of payment delays are caused by inconsistent or missed follow-ups.

Solution

Convin’s AI Phone Call Agent automates customer check-ins to identify intent and pushes high-priority cases to human agents for final follow-up and closure.

Impact

Boost promise-to-pay rates by 50%

Payment Collection

Problem

Over 35% of payments are delayed due to untimely follow-ups.

Solution

Convin’s AI Phone Call Agent automates payment collection calls, ensuring timely follow-ups with customers.

Impact

Increase collection rates by 17%.

Compliance

Problem

30% of debt collection calls risk non-compliance

Solution

Convin’s Real-Time Assist Agent ensures agents meet compliance standards during calls, while the Conversation Intelligence Agent reviews interactions to flag potential compliance issues, ensuring all customer conversations meet security protocols

Impact

Achieve 100% compliance monitoring.

Why Convin AI agents?

Multilingual AI

Experience 70+ languages and interpretation with our multilingual analysis, unlocking valuable insights from every interaction.

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Enterprise Security

Convin AI is GDPR, HIPAA compliant, and ISO-certified, offering end-to-end encryption and ensuring global data protection and compliance.

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Flexible Deployment

Choose the deployment option that suits your needs—on-prem, client cloud, or Convin's private cloud. Maintain full control, security, and scalability.

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In-house LLM

In-house pre-trained language model that ensures full data ownership, security, and compliance.

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21%

Increase in
Sales

27%

Increase in
CSAT

100%

Compliance
monitoring

17%

Increase in collection rates

56 Sec

Lower
AHT

60%

Decrease in Ramp
up time

Trusted by B2C Leaders Who Get It.

“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”

Preeti Singh

Quality Assurance Lead

Read Casestudy

Preeti Singh

Quality Assurance Lead

Read Casestudy

INDUSTRY

Consumer Electronics

CONTACT CENTER SIZE

350+

FOUNDED

2011

"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."

Preeti Singh

Quality Assurance Lead

Read Casestudy

Mohit Sidhwani

Head of Customer Experience

“It's like having a virtual assistant for every rep and manager.”

Convin.ai captures and analyzes every customer interaction — voice, video, and email. With Convin, we’ve eliminated scattered insights, improved sales performance, accelerated onboarding, and even automated CRM updates. We no longer miss a single insight.

Nithin S

Senior Executive, Fyers

“Convin.ai makes reporting effortless — with expert support every step of the way.”

The audit dashboard gives us real-time insights with multiple metrics, making it easier for agents to stay updated on manual audits. What used to be time-consuming manual work in Google Sheets is now streamlined, efficient, and insightful thanks to Convin.ai.

Naresh C

Quality executive, Vyapar

“Convin.ai makes reporting effortless — with expert support every step of the way.”

From setup to daily use, Convin.ai delivers a seamless experience. The platform simplifies report generation, delivers clear dashboard insights, and helps us track performance with precision. Plus, their support team is always responsive and reliable, making adoption smooth and stress-free."

Suraj M

Quality Analyst, Bombay shirt company

“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”

Preeti Singh

Quality Assurance Lead

Read Casestudy

Preeti Singh

Quality Assurance Lead

Read Casestudy

INDUSTRY

Consumer Electronics

CONTACT CENTER SIZE

350+

FOUNDED

2011