Designs, Developments & Victories: June at Convin

Convin Product Updates: New Features & Enhancements

1. Coaching Dashboard Redesign
   The new Coaching Dashboard is now live, providing managers and agents with a clearer view of coaching performance through powerful tabs: Stats, Assigned Sessions, and My Tasks. This update makes tracking, managing, and completing coaching sessions easier with role-based insights and streamlined actions.
   
   
2. ConvinLLM Battlecard Configuration
   Battlecards can now be configured using LLM prompts in addition to keywords, enabling more dynamic and relevant responses based on customer interactions.
   
   
3. Existing Block in Rule Engine
   The new Existing Block feature allows users to clone and reuse previously created audit logic across all templates and parameters, boosting efficiency and consistency.
   
   
4. Test Rule Feature
   Introducing the Test Rule functionality in the Rule Engine, enabling users to validate audit rules on sample conversations before deploying them live, ensuring greater accuracy and reliability.

Product Improvements

• View Mode for Blocks in the Rule Engine: Blocks now display a clean, read-only view, enhancing the user experience and ensuring consistent visual behavior across all block types.
  
  
• Thumbs-Up/Down Feedback: A new feedback mechanism across all GPT-powered features, allowing users to evaluate responses and contribute to continuous AI improvements.
  
  
• Updated Sentiment Logic: Sentiment analysis now runs on final transcripts, ensuring more accurate sentiment insights.

Sentiment Analysis Updates

• ScoreSense Visibility: A toggle button now centrally controls the visibility of ScoreSense on the dashboard and at the call level, ensuring consistency and better management of related dependencies.

AI Summary on Account
AI-generated summaries are now available at the account level, offering a holistic view of customer interactions for faster assessment of engagement trends.

Account Detail Page Revamp
The Account Detail Page has been redesigned for improved usability, featuring new visual sections such as the Sentiment Graph and Account Score, which make it easier for teams to access key information.

Infrastructure Upgrades

• Retool Module Visibility: We’ve introduced module-level visibility controls to improve feature management and streamline module access across domains.

Coaching Enhancements
PeerClips are now supported in rule engine-based audits, providing more comprehensive coaching sessions by leveraging call snippets flagged through rule engine moments.

Stay tuned for more updates! 

Celebrating Creativity & Team Spirit at Convin!

Massive shoutout to Nilanjana Nag for her stunning logo redesign that perfectly captures the essence of AI-driven, infinite conversations! 

Her innovative design is a true reflection of Convin’s vision. Check out her work and share your thoughts!

Excited to see Convin featured at the first Indic Voice AI Roundtable by EkStep Foundation! 

Vaibhav Gupta and Vidhya Sriram joined leading voices to explore how Voice AI is unlocking new user bases, driving engagement, and making tech more inclusive. Proud to be part of this incredible movement!

Convin’s Smash It Tournament was a huge success! 

Congratulations to our Badminton and TT winners for their stellar performances. A big shoutout to all participants for bringing out the fierce competition and fantastic team spirit, making it a day full of energy and fun!

#ConvinCulture #Innovation #AI #TeamSpirit #Teamwork #Convin #Coaching #Automation #VoiceAI #Productivity