Compliance violations come uninvited.  But you can stay prepared. Download Convin Mobile App and never miss an update 🥳

Compliance violations come uninvited.  But you can stay prepared.  Download Convin Mobile App now !🥳

Agent Onboarding

Agent Onboarding

Hola! Conviner here - your call center terminology assistant! 

Training new agents become easier with an intelligent learning management system.

What is Agent Onboarding In A Contact Center?

Agent onboarding refers to hiring a new agent in the contact center. It’s the process of integrating a new agent into a contact center by filling out the required paperwork and ramping up on business and job requirements. It includes the period between signing the paperwork to the activation phase. 

5 Tips For Call Center Agent Onboarding. 

Here are 5 effective tips for call center agent onboarding:

1. Provide Comprehensive Call Center Coaching

Through a solid agent coaching plan, ensure that new agents have a thorough understanding of company policies, customer service techniques, and the company’s products or services.

2. Assign a Mentor or Buddy

Pair new agents with experienced agents to provide support and guidance during onboarding.

3. Set Clear Expectations

Clearly communicate job duties, performance expectations, and goals to new agents to ensure they understand their roles and responsibilities.

4. Foster a Positive Work Environment

Create a supportive and welcoming environment for new agents to encourage their success and longevity with the company.

5. Offer Continuous Support

Continuously provide support and resources to new agents to boost agent performance and reach their full potential.

That’s all, folks!

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

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(+1) 6282095776
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Bhive Workspace No.112,AKR
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+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329