Convin assists agents embrace the transition from product-oriented selling to a customer relationship model. The agent-friendly solution offers meaningful recommendations to retain existing customers and win new ones while ensuring regulatory compliance.
Don’t let compliance monitoring slip away. Build a custom scorecard to track the agent’s performance based on PCI, SSAE 16 (SAS 70), ISO, and CFPB regulations. Track 100% of omnichannel conversations and gain visibility into agents’ following call scripts and abiding by financial services rules & regulations.Automated Call QA
Assist agents deal with angry and unreasonable customers. Recommend best practices and winning behavior data to deal with difficult customer questions and objections. Encourage agents to replicate actions and phrases that stand out as positive responses. Address payment collection situations while keeping customers happy and satisfied.
Guiding agents on the correct selling techniques and debt collection strategies is the first step towards improved revenue. Coaching can help managers assign automated and manual coaching instances that present best-selling practices in a competitive and complex financial environment.Automated Agent Coaching
Staying one step ahead of customers’ movements is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of multi-channel conversations to extract information on common objections, sentiments, discussion topics, emerging customer trends, and fresh opportunities.Conversation Intelligence
We recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
“Convin is a sales managers' Swiss army knife for coaching and call tracking. Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform.”
“Convin helps our sales teams focus and be present in the moment of conversation because they're confident they can easily go back and review calls at a later time. It helps us as managers to be more thoughtful and structured about the way we coach and help reps progress their deals forward.”
“I have been able to quickly identify areas of improvement for my reps & able to provide coaching to allow reps to quickly pivot. Also help them make changes to their pitch.”
“Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and my reps are learning so much faster by watching the best.”
“Convin makes reviewing sales calls super easy. It creates training libraries for new joinees to improve and I love that. It also sends instant emails to those getting reviewed for the specific recording.”
Reduce debt and win more customers by investing in coaching agents and identification of customer revenue opportunities.Sign Up for FREE
Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.