Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App and never miss an update 🥳
Compliance violations come uninvited. But you can stay prepared. Download Convin Mobile App now !🥳
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Convin assists agents embrace the transition from product-oriented selling to a customer relationship model. The agent-friendly solution offers meaningful recommendations to retain existing customers and win new ones while ensuring regulatory compliance.
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Don’t let compliance monitoring slip away. Build a custom scorecard to track the agent’s performance based on PCI, SSAE 16 (SAS 70), ISO, and CFPB regulations. Track 100% of omnichannel conversations and gain visibility into agents’ following call scripts and abiding by financial services rules & regulations.
Automated Call QAAssist agents deal with angry and unreasonable customers. Recommend best practices and winning behavior data to deal with difficult customer questions and objections. Encourage agents to replicate actions and phrases that stand out as positive responses. Address payment collection situations while keeping customers happy and satisfied.
Guiding agents on the correct selling techniques and debt collection strategies is the first step towards improved revenue. Coaching can help managers assign automated and manual coaching instances that present best-selling practices in a competitive and complex financial environment.
Automated Agent CoachingStaying one step ahead of customers’ movements is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of multi-channel conversations to extract information on common objections, sentiments, discussion topics, emerging customer trends, and fresh opportunities.
Conversation IntelligenceWe recognize how convenient it is for customers to receive call center services via multiple channels. And to meet high-standard conversation quality on all channels, Convin introduced conversation auditing for omnichannel contact centers.
Now you can seamlessly track, monitor, and analyze Calls, Chats, and Email conversations using our AI-backed conversation intelligence platform. Which means, Convin will ensure 100% conversation monitoring and compliance across customer-preferred support channels.
Reduce debt and win more customers by investing in coaching agents and identification of customer revenue opportunities.
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Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
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