CONVIN FOR fintech
Maximize sales and boost debt collection while staying compliant
Help agents embrace the transition from product-oriented selling to a customer-centric model. Invest in an agent-friendly solution that offers actionable recommendations for acquiring and retaining customers.
How does Convin help the FinTech contact centers?
Collect debt faster
Push digital financial solutions to the market
Follow compliance policies and PCI regulations
Invest in AI-powered conversation analysis
Earn more revenue with real-time conversation tracking
Leverage real-time monitoring and guidance to reduce hold times, improve first-call resolution, and shorten sales cycles. Eliminate potential violations and escalations with auto-generated prompts. Make the debt collection process smarter and more friendly–help agents respond with empathy in repayment conversations.
Automate compliance audit
Build a custom scorecard to track the agent’s performance based on PCI, SSAE 16 (SAS 70), ISO, and CFPB regulations. Track 100% of omnichannel conversations and ensure agents stick to call scripts and comply with financial services regulations. Provide agents with automated AI feedback and collection scores to encourage proactive behavior.
Handle demanding customers with confidence
Assist agents in dealing with angry and unreasonable customers. Recommend best practices and winning behavior data to deal with difficult customer questions and objections. Encourage agents to replicate actions and phrases that stand out as positive responses. Address payment collection situations while keeping customers happy and satisfied.
Focus on skills that sell more
Guiding agents on the correct selling techniques and debt collection strategies is the first step towards improved revenue. Coaching can help managers assign automated and manual coaching instances that present best-selling practices in a competitive and complex financial environment.
Unravel new growth opportunities
Staying one step ahead of customers’ movements is the best way to retain and invite new customers. Allow customer intelligence to analyze 100% of multi-channel conversations to extract information on common objections, sentiments, discussion topics, emerging customer trends, and fresh opportunities.
Convin's Data Security Measures
Automated PII Masking
Convin’s AI-driven PII masking detects and redacts sensitive data, ensuring compliance with GDPR, PCI DSS, HIPAA, and RBI mandates.
Zero Raw Data Retention
Sensitive data is masked at capture while ensuring compliance with audits and analytics by eliminating raw data exposure.
Enterprise-Grade Data Encryption
Convin secures data with AES-256 encryption, preventing unauthorized access during storage or transfer.
Proprietary In-House LLM
Convin’s proprietary, in-house developed LLM designed specifically for BFSI institutions ensures full data ownership, security, and compliance.
Convin can effortlessly integrate with your tech stack
Our customers love us
See how our clients transformed their customer conversations
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