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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center

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Blog
Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center
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How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)

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How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)
Contact Center

Unveiling the Key Differences between LLM and Generative AI

March 5, 2024
Blog
Unveiling the Key Differences between LLM and Generative AI
Contact Center

What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

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Blog
What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?
Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
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Blog
Support Templates for Authentic Customer Engagement and Relationships
Contact Center

Protecting Data with Generative AI Security in Contact Centers

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Blog
Protecting Data with Generative AI Security in Contact Centers
Contact Center

Call Center vs. BPO Call Center Companies Explained

March 1, 2024
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Call Center vs. BPO Call Center Companies Explained
Contact Center

Advanced Analytics and Machine Learning in Call Centers

March 1, 2024
Blog
Advanced Analytics and Machine Learning in Call Centers
Contact Center

Generative AI for Customer Support: 21 Practical Uses

Madhuri Gourav
February 29, 2024
Blog
Generative AI for Customer Support: 21 Practical Uses
Contact Center

Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
Blog
Choosing the Right Tech Between Conversational AI and Generative AI
Contact Center

Power of Data Mining for Business Intelligence–Learn from a Travel Giant

February 29, 2024
Blog
Power of Data Mining for Business Intelligence–Learn from a Travel Giant
Contact Center

Understanding the Difference: Generative AI vs Conversational AI

February 28, 2024
Blog
Understanding the Difference: Generative AI vs Conversational AI
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