$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Unlocking the Full Potential of Your Analytics Dashboard with Customer Insights

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Why Interactive Voice Response Systems Are Crucial for Modern Call Centers

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Why Interactive Voice Response Systems Are Crucial for Modern Call Centers
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Enhancing Contact Center Experience with Emotional AI Intelligence

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Manual Call Summarization Vs. AI Automatic Summarization: Which is cost-effective?

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Manual Call Summarization Vs. AI Automatic Summarization: Which is cost-effective?
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Gen AI Customer Intelligence: A Savior for BFSI Enterprise Call Centers

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How a Large Language Model Transforms Knowledge, Feedback, and Chat Functions

Madhuri Gourav
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How a Large Language Model Transforms Knowledge, Feedback, and Chat Functions
Contact Center

How Emotional AI Intelligence Transforms Contact Center Performance

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July 18, 2024
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How Emotional AI Intelligence Transforms Contact Center Performance
Contact Center

What is Knowledge AI, and Why Do Contact Centers Need to Know About It?

Rohan Raj Shrivastav
July 18, 2024
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What is Knowledge AI, and Why Do Contact Centers Need to Know About It?
Contact Center

Best Picks for Enterprise Contact Center Solutions in 2024

Madhuri Gourav
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Blog
Best Picks for Enterprise Contact Center Solutions in 2024
Contact Center

The Power of Conversational AI and Why Modern Businesses Need It

Rohan Raj Shrivastav
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Blog
The Power of Conversational AI and Why Modern Businesses Need It
Contact Center

The Critical Role of Escalation Departments in Enhancing Call Center Customer Service

Rohan Raj Shrivastav
July 16, 2024
Blog
The Critical Role of Escalation Departments in Enhancing Call Center Customer Service
Contact Center

Mastering PCI Compliance for Call Centers with Convin's Advanced Tools

Rohan Raj Shrivastav
July 15, 2024
Blog
Mastering PCI Compliance for Call Centers with Convin's Advanced Tools
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Convin improves customer conversations for contact centers.

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