Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Julien Winkel, CEO, and Co-founder at Aithena, talks about the importance of Market Intelligence and how salespeople can use Market Intelligence to sell more in 2021.
In this episode, we talk to Julien Winkel CEO and Co-founder at Aithena, and a Market Intelligence enthusiast who started his first company at the age of 16. Julien has always been a keen learner and observer who currently works towards helping companies to discover and identify their targets using AI. This episode talks about how companies can use Market Intelligence to sell more in 2021.
We discuss:
And a lot more…
Tune in now!