Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
Julien Winkel, CEO, and Co-founder at Aithena, talks about the importance of Market Intelligence and how salespeople can use Market Intelligence to sell more in 2021.
In this episode, we talk to Julien Winkel CEO and Co-founder at Aithena, and a Market Intelligence enthusiast who started his first company at the age of 16. Julien has always been a keen learner and observer who currently works towards helping companies to discover and identify their targets using AI. This episode talks about how companies can use Market Intelligence to sell more in 2021.
We discuss:
And a lot more…
Tune in now!
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.