Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Brad Harmon is the top Strategic Account Director at Celonis, an organization that helps companies reveal and fix inefficiencies they can’t see. He is a dedicated, self-starter sales professional who takes a highly customer-centric approach to sales and will do whatever it takes to help a customer succeed and maximize their investments.
Brad is the top Strategic Account Director at Celonis, an organization that helps companies reveal and fix inefficiencies they can’t see. He is a dedicated, self-starter sales professional.
Today, Brad has joined us to talk about ‘’How to overcome top Account Management challenges in 2022.”
We discussed
1. A little bit about brad’s sales journey and how it all started for him
2. What do a typical day and task as a Strategic Account Director look like?
3. Which are the top 3 routine tasks based on priority that one just cannot skip?
4. what are the top challenges a strategic account director faces?
5. What does Brad’s sales tech stack look like?
6. Reading recommendations for the audience?
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
