Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
Catherine Brown, Inventor, and Chief Trainer at EXTRABOLD Sales joined us for the 22nd episode of Sales Gambit. Catherine is an experienced sales professional with over 25 years of experience in sales and she helps corporates and solopreneurs to sell better.
In today’s episode of Sales Gambit, we welcomed Catherine Brown. Catherine is a sales coach, podcast host, and author of the book “How Good Humans Sell?” In her 25 years of sales journey, she has worked with multiple corporates and solopreneurs and has developed a framework to train the sales teams to master their mindset and the process to drive revenue.
Today, Catherine has joined us to talk about “Why is Sales Considered Icky?”
🔹Why do people have a negative perception of sales as a profession?
🔹Why is it a common phenomenon for sales professionals to not be satisfied with their job?
🔹Can this dissatisfaction be a result of improper training methods for the sales professionals?
🔹What role does mindset play in a salesperson’s sales success?
🔹Why don’t people have enough sales opportunities?
🔹Psychological tips that can help salespeople sell more.
🔹How can you be a good human AND sell a lot more than you are now?
🔹Reading Recommendations to help people sell more.
And a lot more…
Jason is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations.
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.