Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Catherine Brown, Inventor, and Chief Trainer at EXTRABOLD Sales, helps corporates and solopreneurs sell better with her 25 years of sales experience.
In today’s episode of Sales Gambit, we welcomed Catherine Brown. Catherine is a sales coach, podcast host, and author of the book “How Good Humans Sell?” In her 25 years of sales journey, she has worked with multiple corporates and solopreneurs and has developed a framework to train the sales teams to master their mindset and the process to drive revenue.
Today, Catherine has joined us to talk about “Why is Sales Considered Icky?”
We discuss:
🔹Why do people have a negative perception of sales as a profession?
🔹Why is it a common phenomenon for sales professionals to not be satisfied with their job?
🔹Can this dissatisfaction be a result of improper training methods for the sales professionals?
🔹What role does mindset play in a salesperson’s sales success?
🔹Why don’t people have enough sales opportunities?
🔹Psychological tips that can help salespeople sell more.
🔹How can you be a good human AND sell a lot more than you are now?
🔹Reading Recommendations to help people sell more.
And a lot more…
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
