Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
Keenan Yoseph, Mid Market Account Executive at Lob who works with the mission of becoming the No.1 Salesperson in the World joined us to discuss the secrets of making a great discovery call.
In today’s episode of Sales Gambit, we are joined by Keenan Yoseph, Mid Market Account Executive at Lob and a visionary who started with the vision of taking a SaaS startup to an IPO. Keenan has had a brilliant experience in sales working in different industries. He joined to share this experience of his and discuss “Secrets to making a Great Discovery Call.”
In this episode we discuss:
✅ What is an ideal discovery call?
✅ What should be a typical agenda before going on a discovery call?
✅ How should salespeople structure their discovery calls?
✅ How to break the ice and get the prospect comfortable while on a discovery call?
✅ What questions should be asked to the prospect to get a clear understanding of his business?
✅ How to make the prospect realize their pain points while on a discovery call?
And a lot more…
Jason is the RTS Operations Director at Baxtor Healthcare corporation. He has built his career fostering continuous improvement in the customer experience sector within major healthcare operations.
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.