Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Keenan Yoseph, Mid Market Account Executive at Lob, reveals the secrets of making great discovery calls.
In today’s episode of Sales Gambit, we are joined by Keenan Yoseph, Mid Market Account Executive at Lob and a visionary who started with the vision of taking a SaaS startup to an IPO. Keenan has had a brilliant experience in sales working in different industries. He joined to share this experience of his and discuss “Secrets to making a Great Discovery Call.”
In this episode we discuss:
✅ What is an ideal discovery call?
✅ What should be a typical agenda before going on a discovery call?
✅ How should salespeople structure their discovery calls?
✅ How to break the ice and get the prospect comfortable while on a discovery call?
✅ What questions should be asked to the prospect to get a clear understanding of his business?
✅ How to make the prospect realize their pain points while on a discovery call?
And a lot more…
