Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Patrick William Joyce, VP of R&D at TIDAL and Principal at PWJ Consultancy, is known for his email sequences that set meetings.
Patrick William Joyce, VP of R&D at TIDAL and Principal at PWJ Consultancy. He is known for writing email sequences that set meetings by step 4! We spoke to Patrick about the right messaging in sales and how to use it to move stalled deals forward. We discuss:
And a lot more…
Tune in now!