Convin March & April Recap: Achievements, Innovations & What’s Ahead!

March and April have been momentous for Convin! From new partnerships to launching innovative features, we’ve surpassed expectations and received well-deserved recognition. Our focus on advancing AI in customer service has been more exciting than ever.

Read on about our recent milestones and a sneak peek at the exciting journey ahead!

Convin’s Award Achievements

We’re excited to share that Convin won the Conversational AI Excellence of the Year 2025 award at the 3rd NXTGEN BPO Confex & Awards for our outstanding work in AI-driven conversations. A big shoutout to our SDR stars, Uma Mahesh and Aakash K, who dedicatedly represented us!

Additionally, Convin was among the five winners at the InFiniTe hackathon, organized by Aditya Birla Capital and Reserve Bank Innovation Hub (RBIH). Our team developed a voicebot solution for the financial industry that could seamlessly switch between regional languages to trigger a payment reminder, among other features. 

Our solution stood out among 75+ entries, showcasing our ability to develop real-world solutions that meet the most stringent requirements. 

AI’s Role in India’s Service Industries & Convin’s Efforts

AI is reshaping India’s service industries, offering new opportunities while balancing job preservation and skill development. In a recent feature in Express Computer Magazine, Ashish Santhalia discusses how AI is shifting the workforce landscape.

Atul Shree, co-founder & CTO of Convin, also shared insights in CIO.inc, highlighting Convin’s efforts to make AI-driven call analysis more inclusive. With models built for eight Indic languages, we’re enabling businesses to gain richer insights from customer conversations, breaking barriers in AI accessibility.

Read more: AI’s Impact on India | Convin’s Inclusive AI Models

AI in Healthcare: Insights from Sonal Gupta & Ashish Santhalia

AI is changing how healthcare handles customer interactions, making conversations more efficient and actionable. In a recent podcast, Sonal Gupta, VP at MediBuddy, shared how AI helped identify challenges in customer behavior—specifically, why consumers weren’t purchasing gold, and how these insights are driving strategy.

Ashish Santhalia, CEO of Convin, joined Sonal to explore how AI could manage 40-50% of patient calls in healthcare, helping businesses make better decisions and streamline basic interactions.

Listen to the full podcast: Watch now

Partnership Updates: Lokal & RED.Health

We’re excited to announce the successful launch of our partnership with Lokal, a hyperlocal social media platform for India. This collaboration is focused on empowering communities in Tier 2 and 3 cities, fostering meaningful connections, and driving local engagement. Huge thanks to both teams for bringing this vision to life.

Also, our partnership with RED.Health officially kicked off on February 24th. Together, we aim to drive sales, make an impact, and reshape the healthcare sector. A big thank you to everyone involved—let’s continue working towards our shared goals!

Empowering Women & Celebrating Cultural Diversity at Convin

At Convin, we prioritize creating an inclusive environment where everyone’s contributions are celebrated. This International Women’s Day, we took a moment to recognise the women who contribute so much to our success. Their passion and talent are essential to our journey.

We also celebrated Tamil New Year and Vishu with a lively office celebration. The team participated in traditional games and shared cultural experiences, embracing the spirit of new beginnings and togetherness.

The past few months have been full of growth and progress, and we’re eager to continue this momentum. Stay tuned for more updates as we push into the next innovation and collaboration phase!