Expert advice and tips on contact center automation.

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Agent Assist

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

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Contact Center

Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services

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Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

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Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
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Contact Center

Why Natural Language Generation is the Future of Customer Service: Insights from Convin

Madhuri Gourav
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Contact Center

Enhancing Call Center Agent Coaching with Measurable Metrics

Rohan Raj Shrivastav
July 25, 2024
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Contact Center

How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices

Rohan Raj Shrivastav
July 25, 2024
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Contact Center

How Voice Call Centers Efficiently Record and Analyze Calls

Rohan Raj Shrivastav
July 24, 2024
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Contact Center

Free Online Call Recording Solutions for Your Call Center

Rohan Raj Shrivastav
July 24, 2024
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Contact Center

What is a Data Governance Framework? A Comprehensive Guide for Call Centers

Rohan Raj Shrivastav
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Agent Assist

7 Reasons to Choose Convin for Real-Time AI Monitoring in Your Call Center

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Agent Assist

Enhancing Sales Pitches with Real-Time Agent Coaching

Rohan Raj Shrivastav
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Agent Assist

10 Core Benefits of Implementing a Contact Center Virtual Agent

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June 3, 2024
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Agent Assist

Boost Sales Performance with Real-Time Agent Assistance

Rohan Raj Shrivastav
May 28, 2024
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Agent Assist

9 Best Real-Time Agent Assistance Tools for 2024

Madhuri Gourav
May 23, 2024
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min. read
Agent Assist

What Sets Live Agent Chat Software Apart from Live Agent Assist?

Madhuri Gourav
May 15, 2024
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min. read
Agent Assist

Live Chat Agents: Why Your Website Can't Afford to Skip Them!

Madhuri Gourav
May 14, 2024
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Agent Assist

Streamlining Escalations in Fintech with Effective AI Agent Guidance

Madhuri Gourav
May 3, 2024
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Agent Assist

How Agents Achieve KPIs and Revenue Goals with Live Agent Assist?

Abhishek Punyani
May 2, 2024
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Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Contact Center

Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services

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July 26, 2024
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min. read
Contact Center

How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices

Rohan Raj Shrivastav
July 25, 2024
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min. read
Contact Center

Enhancing Call Center Agent Coaching with Measurable Metrics

Rohan Raj Shrivastav
July 25, 2024
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min. read
Contact Center

Why Natural Language Generation is the Future of Customer Service: Insights from Convin

Madhuri Gourav
July 25, 2024
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Contact Center

Free Online Call Recording Solutions for Your Call Center

Rohan Raj Shrivastav
July 24, 2024
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min. read
Contact Center

How Voice Call Centers Efficiently Record and Analyze Calls

Rohan Raj Shrivastav
July 24, 2024
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Contact Center

Transforming Customer Experience in BFSI Call Centers with Advanced Solutions

Rohan Raj Shrivastav
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Conversation Intelligence

Evolving Customer Needs? Real-Time Speech Insights Deliver Growth

Madhuri Gourav
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Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

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Conversation Intelligence

Why does your business need data intelligence?

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Conversation Intelligence

6 Sales demo call tactics

Aarti Nair
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Conversation Intelligence

What is a Discovery Call? (+ 4 Unbelievable Tips To Win Prospects) Learn From The Experts!

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July 9, 2022
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Conversation Intelligence

Top 8 Cold Calling Tips For C-Suite Executives(+ Advice From The Expert!)

Abhishikha Chatterjee
July 9, 2022
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Conversation Intelligence

Call Recording Software: What it is and Why it is Important? [Benefits, Results and More]

Abhishikha Chatterjee
July 9, 2022
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Conversation Intelligence

The uncontrollable rise of sales calls recording plus 8 market-disrupting benefits!

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Conversation Intelligence

Conversation Intelligence Software: Best Practices & Helpful Software Tool For EVERY Business

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Convin's Research Room

Sales statistics that will help you sell bigger, better, and more in 2022

Aarti Nair
April 7, 2022
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Sales

How to Use LinkedIn Sales Navigator to Boost Inbound Call Center Sales

Rohan Raj Shrivastav
July 8, 2024
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Sales

Sales Simplified: Mastering the Different Types of Sales Strategies

Rohan Raj Shrivastav
July 5, 2024
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Sales

How Sales Operations Accelerate and Streamline Selling Processes

Rohan Raj Shrivastav
July 5, 2024
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Sales

10 Effective Strategies to Master Inbound Sales Calls

Rohan Raj Shrivastav
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Sales

10 Strategies on How to Create Urgency in Sales Without Pressure

Rohan Raj Shrivastav
July 2, 2024
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Sales

Effective Sales Closing Phrases: 25 Examples for Success

Rohan Raj Shrivastav
July 1, 2024
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Sales

How to Create an Effective Sales Scorecard: Step-by-Step Guide with Templates and Examples

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Sales

5 Tips To Leverage Sales Recording Software To Enhance Team’s Productivity!

Team Convin
August 11, 2022
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Sales

What Is Revenue Intelligence and How Does It Drive Revenue?

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Guides

Call Center Management Tips, Strategies, And Best Practices

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May 22, 2023
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The Ever-Increasing Importance of Call Monitoring Software for Financial Organizations

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Guides

Call Center Management - A Fintech Leader's Recipe for Success

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What Are Sales Reporting Best Practices + Sales Reporting Template

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Guides

Why use AI-powered sales reporting tools? + top 10 sales reporting tools for 2022

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Guides

Most Comprehensive SaaS Sales Strategy: Not your usual guide!

Abhishikha Chatterjee
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Guides

Want To Develop A Successful Sales Training Program For Your New Recruits?

Abhishikha Chatterjee
May 17, 2022
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Guides

How to create a sales training manual + free sales training template

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Guides

Tips To Use Convin’s sales training platform to Increase Sales

Aarti Nair
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Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
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Integration

Supercharge Freshworks with Convin

Aarti Nair
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Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
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