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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Unveiling Sentiment Analysis with Gen AI: Benefits & Applications

Madhuri Gourav
February 27, 2024
Blog
Unveiling Sentiment Analysis with Gen AI: Benefits & Applications
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10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service

Abhishek Punyani
February 27, 2024
Blog
10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service
Contact Center

Transforming Customer Experience with Deep Learning

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February 27, 2024
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Transforming Customer Experience with Deep Learning
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Quality Assurance Skills of Call Center QA Specialists

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Quality Assurance Skills of Call Center QA Specialists
Contact Center

Top 10 Call Recording Services for Call Centers

Madhuri Gourav
February 23, 2024
Blog
Top 10 Call Recording Services for Call Centers
Contact Center

Exploring Phone vs Video Call Recording: Key Differences

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Exploring Phone vs Video Call Recording: Key Differences
Contact Center

Addressing Customer Success Challenges with Customer Support Tools

Madhuri Gourav
February 23, 2024
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Addressing Customer Success Challenges with Customer Support Tools
Contact Center

How Does a Call Recording App Transform Call Center Operations?

Madhuri Gourav
February 21, 2024
Blog
How Does a Call Recording App Transform Call Center Operations?
Contact Center

20 Cold Calling Scripts To Change Your Sales Game

Abhishek Punyani
February 21, 2024
Blog
20 Cold Calling Scripts To Change Your Sales Game
Contact Center

Competitive Intelligence Platform Catapulted an Insurtech Company to the Top

Rimlee Patgiri
February 21, 2024
Blog
Competitive Intelligence Platform Catapulted an Insurtech Company to the Top
Contact Center

Call Recording Software Legality: What Small Businesses Need to Know?

Madhuri Gourav
February 19, 2024
Blog
Call Recording Software Legality: What Small Businesses Need to Know?
Contact Center

US-Based Healthcare Company Overcomes Customer Sentiment Hurdles

Rimlee Patgiri
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Blog
US-Based Healthcare Company Overcomes Customer Sentiment Hurdles
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