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Competitive Intelligence Platform Catapulted an Insurtech Company to the Top

Rimlee Patgiri
February 21, 2024
6
 mins read

Last modified on

As a business, it’s no surprise that staying ahead of the competition in this competitive landscape is crucial. Whether you're a seasoned player or a budding startup, the pressure to innovate and outperform rivals is constant. 

However, one common challenge many Insurtech companies face is the lack of comprehensive insights into their competitors' strategies and actions. 

Without a clear understanding of what the competition is up to, it's like navigating through a dense fog – you might make some progress, but the risk of running into obstacles or losing your way is high.

To solve this pressing problem, a competitive intelligence tool is all you need. Let’s dive into what it is and how it can help you ace your business.

What is a Competitive Intelligence Platform?

Competitive intelligence platforms are the guiding lights illuminating the competitive landscape for Insurtech companies. 

But what exactly are these platforms? Think of them as your trusty sidekick in the battle for market supremacy. 

A competitive intelligence tool is a sophisticated software solution designed to gather, analyze, and present market research data on your competitors' activities and generate actionable insights, enabling you to make informed decisions and devise effective strategies.

Start making informed decisions.

How do you Track Competitive Intelligence?

How do you track competitive intelligence?
How do you track competitive intelligence?

Tracking competitive intelligence involves a systematic approach that combines technology, data analysis, and human expertise. Here's a breakdown of the process:

1. Define Objectives

Clearly outline your objectives for gathering competitive intelligence, considering keyword research and competitor analysis goals.

Determine what information you need and how it will benefit your strategy.

2. Key Competitors

Identify your main competitors and use competitor analysis techniques to understand their strengths and weaknesses.

This involves competitor tracking and assessing historical data to gauge their performance over time.

3. Select Data Sources

To gather relevant information, utilize various sources such as social media management platforms, market intelligence reports, and industry trends analysis.

Look for popular competitive intelligence tools that offer comprehensive data coverage.

4. Monitor Online Presence

Monitor your competitors' online activities, including website content, social media engagement, and advertising campaigns.

This helps you stay updated on their latest moves and marketing strategies.

5. Analyze Market Trends

Stay informed about industry trends and market dynamics using marketing intelligence tools and market intelligence reports.

This allows you to adapt your strategy based on shifts in consumer behavior and industry developments.

6. Take Action

Use the insights from competitive analysis to inform your decision-making process and adjust your strategy accordingly.

Consider leveraging the best competitive intelligence tools available to gain the upper hand in your market.

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What are Competitive Intelligence Techniques?

What are competitive intelligence techniques?
What are competitive intelligence techniques?

Competitive intelligence techniques are strategies and methods used to gather, analyze, and interpret information about competitors and the market environment.

Here's a breakdown of some essential techniques, integrating the provided keywords where applicable:

1. SWOT Analysis

Conduct a comprehensive analysis of competitors' strengths, weaknesses, opportunities, and threats to identify areas of competitive advantage and potential vulnerabilities.

2. Keyword Research

Utilize keyword research tools and analysis to understand competitors' search engine optimization (SEO) strategies and identify relevant keywords driving website traffic to their websites.

3. Competitor Analysis

Employ systematic methods to gather information about competitors' products, services, pricing strategies, distribution channels, and marketing tactics. This involves analyzing historical data and current performance metrics.

4. Market Intelligence

Gather data on market trends, consumer behavior, and industry developments to understand the broader market landscape and identify emerging opportunities or threats.

5. Competitor Tracking

A study conducted by McKinsey found that automating processes can slash the cost of a claims journey by up to 30%.

Continuously monitor competitors' activities, including changes in product offerings, pricing adjustments, promotional campaigns, and social media engagement. 

This helps track competitors' movements over time.

6. Social Media Management

Monitor competitors' social media platforms to track customer engagement, sentiment, and content strategies.

Social media management tools can assist in gathering insights and benchmarking against competitors.

7. Industry Trends Analysis

Stay updated on trends and developments in the industry, such as technological advancements, regulatory changes, and shifts in consumer preferences. This helps anticipate market shifts and adapt strategies accordingly.

8. Competitive Benchmarking

Compare your performance metrics against your competitors to identify areas for improvement and competitive differentiation. 

Benchmarking allows you to assess your standing in the market and set performance targets.  

Stay ahead of your competition starting today.

How did a Growing Insurtech Company Beat its Competition?

By now, you must have understood what competitive intelligence is. To get a clearer picture, let’s look into one growing insurtech client of Convin.

This case uncovers:

  • Finding the major competitors of the Insurtech company. 
  • The mechanism through which the insights are generated. 

a. Finding the Major Competitors

Finding major competitors using a competitor intelligence software
Number of times customers mentioned competitor names

Convin tracks all conversations using artificial intelligence, conversation intelligence, and Gen-AI. In this case, the system tracked all pre-sales discussions to reveal the top competitors. How?

These inferences from the traffic data were based on the number of times customers mentioned the competitor names. 

Then the next question is how did Convin imply that these are the top competitors?

b. The Mechanism of Generating Insights

Finding major competitors using a competitor intelligence software
Top reasons for competitors mentioned by customers in conversations

The competitive intelligence contact center software also tracked the phrases/words that concerned customers with the Insurtech company.  

With the competitive insights generated through Convin, the insurtech company could plan and execute actionable insights, iterate its key features, and land on a strategic decision-making process for a better market presence.

Getting Started with Competitor Intelligence Software

Organizations can gather valuable insights into their competitors' strategies, market dynamics, and customer behavior by leveraging sophisticated tools and techniques. 

With this knowledge, businesses can make informed decisions, refine their strategy, and stay ahead of the curve. 

Whether you're a startup looking to disrupt the market or an established player aiming to maintain your position, competitor intelligence software provides the necessary tools to thrive in today's competitive landscape. 

Ready to elevate your competitive strategy? 

Let's discuss how competitive intelligence software can benefit your business. Schedule a call today to learn more.

Frequently Asked Questions

1. What is a competitive intelligence example?

Monitoring a competitor's social media campaigns to understand their messaging, audience engagement, and promotional strategies.

2. How do you track competitive intelligence? 

Utilizing software tools to monitor competitor websites, social media platforms, and industry publications for product updates, pricing, and market positioning.

3. What are the competitive intelligence tools and techniques?

Utilizing tools like web scraping software, social media monitoring platforms, market research reports, and techniques like SWOT analysis, competitor benchmarking, and keyword research. 

4. What are the most competitive intelligence tools?

The top competitive intelligence tools include Semrush, Convin, SpyFu, and Kompyte.

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