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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Contact Center

Which Regulations and Compliance Requirements Control The US Banking Sector?

Madhuri Gourav
April 10, 2024
Blog
Which Regulations and Compliance Requirements Control The US Banking Sector?
Contact Center

Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?

Madhuri Gourav
April 9, 2024
Blog
Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?
Contact Center

Decoding CES: Defining a Good CES Score

Abhishek Punyani
April 9, 2024
Blog
Decoding CES: Defining a Good CES Score
Contact Center

Why Does Your Call Center Need a Call Tracking App?

Abhishek Punyani
April 8, 2024
Blog
Why Does Your Call Center Need a Call Tracking App?
Contact Center

What Is Customer Effort Score and How Does it Work?

Abhishek Punyani
April 8, 2024
Blog
What Is Customer Effort Score and How Does it Work?
Contact Center

What is churn in call center business and 7 Ways to Reduce Customer Churn

Madhuri Gourav
April 8, 2024
Blog
What is churn in call center business and 7 Ways to Reduce Customer Churn
Contact Center

Cracking The Distinctive Metrics Between NPS and Customer Effort Score Survey

Madhuri Gourav
April 8, 2024
Blog
Cracking The Distinctive Metrics Between NPS and Customer Effort Score Survey
Contact Center

What Exactly is Keyword Spotting in Speech Recognition Software?

Rimlee Patgiri
April 5, 2024
Blog
What Exactly is Keyword Spotting in Speech Recognition Software?
Contact Center

10 Essential Online Reputation Management Strategies for Small Businesses

Abhishek Punyani
April 4, 2024
Blog
10 Essential Online Reputation Management Strategies for Small Businesses
Contact Center

Mastering Online Reputation: A Guide for Agents

Abhishek Punyani
April 4, 2024
Blog
Mastering Online Reputation: A Guide for Agents
Real-Time Suite

Role of Real-Time Agent Assist in Overcoming BFSI Challenges

Madhuri Gourav
April 3, 2024
Blog
Role of Real-Time Agent Assist in Overcoming BFSI Challenges
Contact Center

7 Interesting Strategies to Use Customer Experience Automation in 2024

Madhuri Gourav
April 3, 2024
Blog
7 Interesting Strategies to Use Customer Experience Automation in 2024
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