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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

The Importance of Reputation Management in Financial Services

Abhishek Punyani
April 12, 2024
Blog
The Importance of Reputation Management in Financial Services
Contact Center

Increase Insurance Revenue by 23% with Real-Time Monitoring Tools

Madhuri Gourav
April 12, 2024
Blog
Increase Insurance Revenue by 23% with Real-Time Monitoring Tools
Contact Center

Mastering Positive Brand Reputation with Real-Time Monitoring

Abhishek Punyani
April 11, 2024
Blog
Mastering Positive Brand Reputation with Real-Time Monitoring
Contact Center

7 Primary Approaches for Compliance And Regulation in Insurance

Madhuri Gourav
April 11, 2024
Blog
7 Primary Approaches for Compliance And Regulation in Insurance
Real-Time Suite

Reduce Customer Escalations In Insurance Call Center With Live Assist

Madhuri Gourav
April 11, 2024
Blog
Reduce Customer Escalations In Insurance Call Center With Live Assist
Contact Center

6 Dynamic Ways Call Centers Elevate Your Online Reputation Management

Abhishek Punyani
April 10, 2024
Blog
6 Dynamic Ways Call Centers Elevate Your Online Reputation Management
Contact Center

Which Regulations and Compliance Requirements Control The US Banking Sector?

Madhuri Gourav
April 10, 2024
Blog
Which Regulations and Compliance Requirements Control The US Banking Sector?
Contact Center

Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?

Madhuri Gourav
April 9, 2024
Blog
Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?
Contact Center

Decoding CES: Defining a Good CES Score

Abhishek Punyani
April 9, 2024
Blog
Decoding CES: Defining a Good CES Score
Contact Center

Why Does Your Call Center Need a Call Tracking App?

Abhishek Punyani
April 8, 2024
Blog
Why Does Your Call Center Need a Call Tracking App?
Contact Center

What Is Customer Effort Score and How Does it Work?

Abhishek Punyani
April 8, 2024
Blog
What Is Customer Effort Score and How Does it Work?
Contact Center

What is churn in call center business and 7 Ways to Reduce Customer Churn

Madhuri Gourav
April 8, 2024
Blog
What is churn in call center business and 7 Ways to Reduce Customer Churn
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