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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Fairness in AI
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How Fairness in AI Drives Better Sales Outcomes

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July 14, 2025
Blog
How Fairness in AI Drives Better Sales Outcomes
Indian banking contact center using a smart alert system powered by AI.
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Smart Alert System Gets Smarter with Conversational AI

SK Shaheer Ullah
July 11, 2025
Blog
Smart Alert System Gets Smarter with Conversational AI
Call center agents working at desks, optimizing average handle time.
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Best Practices to Optimize Average Handle Time in Busy Call Centers

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July 11, 2025
Blog
Best Practices to Optimize Average Handle Time in Busy Call Centers
Automated Debt Collection
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Automated Debt Collection: How to Lower NPA Rates Efficiently

Sara Bushra
July 11, 2025
Blog
Automated Debt Collection: How to Lower NPA Rates Efficiently
AI for KYC processes
Virtual Agents

AI for KYC: How Banks Are Accelerating KYC Processes in Minutes

Sara Bushra
July 11, 2025
Blog
AI for KYC: How Banks Are Accelerating KYC Processes in Minutes
Types of AI Agents for Contact Centers
Contact Center

Rule-Based vs. Learning Agents: Understanding the Types of AI Agents for Contact Centers

Sara Bushra
July 11, 2025
Blog
Rule-Based vs. Learning Agents: Understanding the Types of AI Agents for Contact Centers
AI voicebot scheduling secure credit card reminder calls on a banking dashboard.
Virtual Agents

Never Miss a Credit Card Reminder with AI Calls

SK Shaheer Ullah
July 10, 2025
Blog
Never Miss a Credit Card Reminder with AI Calls
AI voicebot guiding a corporate user through automated customer onboarding in a digital banking setup.
Virtual Agents

The Rise of AI Voicebots in Automated Customer Onboarding for Banks

SK Shaheer Ullah
July 10, 2025
Blog
The Rise of AI Voicebots in Automated Customer Onboarding for Banks
Types of Artificial Intelligence for call center automation
Contact Center

4 Types of Artificial Intelligence and Their Impact on Call Center Automation

Sara Bushra
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Blog
4 Types of Artificial Intelligence and Their Impact on Call Center Automation
Automated Customer Onboarding
Virtual Agents

Automated Customer Onboarding: How Banks Can Slash CAC with Voice AI

Sara Bushra
July 10, 2025
Blog
Automated Customer Onboarding: How Banks Can Slash CAC with Voice AI
AI onboarding in banking
Virtual Agents

AI Onboarding: How Smarter Conversations Can Slash Drop-Offs in Banking

Sara Bushra
July 10, 2025
Blog
AI Onboarding: How Smarter Conversations Can Slash Drop-Offs in Banking
Animated illustration of AI-powered contact center with real-time dashboards and digital assistants helping agents
Contact Center

How the Application of AI Powers Smarter Agents and Seamless CX

SK Shaheer Ullah
July 9, 2025
Blog
How the Application of AI Powers Smarter Agents and Seamless CX
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