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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Real-Time Suite

Streamlining Escalations in Fintech with Effective AI Agent Guidance

Madhuri Gourav
May 3, 2024
Blog
Streamlining Escalations in Fintech with Effective AI Agent Guidance
Contact Center

Real-time Monitoring Solutions for Regulatory Compliance Challenges in Financial Contact Centers

Madhuri Gourav
May 3, 2024
Blog
Real-time Monitoring Solutions for Regulatory Compliance Challenges in Financial Contact Centers
Real-Time Suite

How Agents Achieve KPIs and Revenue Goals with Live Agent Assist?

May 2, 2024
Blog
How Agents Achieve KPIs and Revenue Goals with Live Agent Assist?
Real-Time Suite

Revamp BPO Contact Centers with Agent Assistance

Madhuri Gourav
May 2, 2024
Blog
Revamp BPO Contact Centers with Agent Assistance
Real-Time Suite

Building Brand Reputation in BFSI: How Convin's Agent Assist Delivers Results?

Madhuri Gourav
May 2, 2024
Blog
Building Brand Reputation in BFSI: How Convin's Agent Assist Delivers Results?
Real-Time Suite

Revolution in Agent Support–What is Agent Assist Ask AI?

April 30, 2024
Blog
Revolution in Agent Support–What is Agent Assist Ask AI?
Real-Time Suite

The Ability of Agent Assist Contact Center In Shaping the Future of Proactive QA

Madhuri Gourav
April 30, 2024
Blog
The Ability of Agent Assist Contact Center In Shaping the Future of Proactive QA
Real-Time Suite

Training for Real-Time Agent Assist: Essential for Agents and Supervisors

April 29, 2024
Blog
Training for Real-Time Agent Assist: Essential for Agents and Supervisors
Real-Time Suite

10 Key Benefits of AI Agent Assist Technology to Simplify Agent Workflows

Madhuri Gourav
April 29, 2024
Blog
10 Key Benefits of AI Agent Assist Technology to Simplify Agent Workflows
Contact Center

Discover the Right Insurance Call Center Software to Improve Compliance

Madhuri Gourav
April 26, 2024
Blog
Discover the Right Insurance Call Center Software to Improve Compliance
Real-Time Suite

Understanding Live Agent Support and how Supervisor Assist can Assist Agents

Madhuri Gourav
April 26, 2024
Blog
Understanding Live Agent Support and how Supervisor Assist can Assist Agents
Real-Time Suite

Using Real-Time Agent Assist for Perfect First Calls

April 26, 2024
Blog
Using Real-Time Agent Assist for Perfect First Calls
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